Posted almost 5 years ago

As a senior member of the customer success organization the Principal Customer Success Engineer will be a key member of the Customer Success team ensuring Customers pre- and post-sales experience is exceptional. Providing proactive and reactive help for POC, Customers and partners.

Principal support Engineer is responsible for:

• L3 Support Issues
• Escalations from Customers and Internal staff
• Complex installations including Hadoop
• Bespoke installations and configurations
• Testing new features for support sign off
• Liaising with Engineering and technical requirements.

Requirements:

• Expert level Linux and Networking skills
• Experienced with at least one programming language
• Hands-on Hadoop experience
• Intermediate or better English level
• Japanese (native level) communication skills as customer facing role
• Data Management experience on SQL or NO SQL database
• Interest and understanding of Data Science is a bonus

Soft skills:

• Experience talking to senior customer technical and non-technical staff
• Experiencing working with Engineering and relaying customer requirements
• Troubleshooting experience gained on Enterprise software