Posted over 4 years ago
Manager, Customer Engagement
Location: Branchburg – New Jersey – USA, Indianapolis – Indiana – USA, Lowell – Massachusetts – USA, Remote – – USA
Function: Professional Services and Consulting
Ref #: 20190004335
Description
The Manager, Workforce Ready Customer Engagement Program, will play a critical role in continuing to define and build a growing customer engagement organization. Working closely with the Director of Workforce Ready Customer Engagement, you will supervise and continue build an existing team of Customer Engagement Managers and help shape this team’s contributions to achieving the company’s customer and net revenue retention goals.
Responsibilities:
The main expectation of the Manager, Customer Engagement is to significantly and measurably impact the company’s goal of achieving a 95% customer retention rate and 110% net revenue retention rate for Workforce Ready customers. To do this you will:
Qualifications
To do this you must possess:
Requirements:
Corporate Overview
You’re empowered when you’re a Kronite.
Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance – to live inspired. In fact, it’s expected! You’ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you’re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspired
Kronos is a global provider of workforce management and human capital management cloud solutions. Kronos’ industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations – including half of the Fortune 1000® – and more than 40 million people in over 100 countries use Kronos every day.
EEO Statement
Kronos is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.