Professional Services Delivery Manager
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Posted over 4 years ago
Delivery Manager
Location: Any Remote US Location
Travel Requirement: < than 25%
Aquera’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Delivery Manager on our Services team, you will play a key part of our Services practice growth, help implement best practices and new methodologies, and help our organization continually define what delivery excellence is within Aquera.
You will handle all aspects of the post-sale Services engagement, and you will manage a vast portfolio of customers and projects that will vary in size and, industry domain across their entire lifestyle. On top of driving projects toward completion, you will also play a key part in the renewal and add-on sales process. You will manage customer expectations and deliverables. You drive regular status meetings within Aquera and with customers.
What you’ll need to be successful:
- Ability to manage a portfolio - time management, prioritization, setting and customer expectations and deliverables
- Engagement Planning - technical understanding, strategic mindset, build and manage project plans
- Engagement Execution - identify and mitigate risk, status reporting, and delivery
- Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practices
- Deep program management experience managing multiple projects varying in size at one time; PMP master certifications preferred
- Track record of executing projects from start to finish with a strong prioritization and time management POV
- Technical understanding to evangelize our vision and implement it into project/account planning
- Track record of reviving and managing high pressure/at-risk accounts
- Highly collaborative with sales, engineering, consultants, third-party partners, and customers
- Generalist attributes between technology, consulting, and project delivery
- Familiar with both agile and waterfall methodology
- Minimum 5 years of technical project management experience
- Solid data analysis and data management skills
- Strong communication, presentation and organization skills - ability to reduce complex and complicated information into clear recommendations to senior leadership, internal constituents, and customers
- Strong ability to multi-task and prioritize tasks across competing projects
- Absolute team player and ability to bring different opinions to a consensus
- Strong multitasking and prioritization skills
- Willing and able to travel between 20% to 30%