Remote Customer Support Jobs

Find a customer support job you can do from home. We’ve got the most comprehensive list of open remote copywriting positions.

Sign up to get notified when new remote copywriting jobs become available.

Unsubscribe at anytime. Privacy policy

Posted almost 2 years ago

**Rockstars Only: Fast-Paced Growing Startup
**
Before you read any further, please ask yourself whether you’re a rock star. If the answer is yes, continue, because you’re about embark upon a rollercoaster of fun and learning.

If you believe you are *NOT* a rockstar, please close this ad. Rockstars only.



**What is Helpjuice?
**
Helpjuice is a fast-paced, growing, startup leading the knowledge management space with thousands of customers, amongst whom are: The US Government, Hertz, TCL Electronics, Stanford University, and many others.



**Why Should I work there?
**
We take pride in what we build, and our customers notice this. Our net promoter score and customer satisfaction index are amongst the highest in our industry. The reason for this is simple: We have a fast paced, rockstar team, that’s always learning & helping each other.


**
**Job Description

We are currently hiring for a Inside Sales Position to deal with an influx of 40-60 WARM leads. Your responsibility would be to:

Communicate with the Sales Director & CEO and provide weekly briefs and projections for each week. E.g.: I closed $X this week and will hit $y if a, b and c happens

Helping clients love the product by educating them & understanding their needs.

Personally follow up via call/email to help customer understand the value of Helpjuice, and how we differ from our competition

Handling support for current customers you onboard

**How do I apply?
**
We’ll only consider applications that fill out the application form

We make 90% of our hiring decisions based off the answers provided in the hiring application

# Responsibilities
You have the amazing opportunity to join our sales team. This position is a very important one, and requires a great understanding of English (you'll be having phone calls 20% of the time), good technical skills (talking about the product and the tech behind it), aswell as soft sales skills



**Your daily/weekly tasks might look like:
**
- Onboard customers and do product demos (you'll be doing this a lot)

- Helping clients with using Helpjuice to solve multiple scenarios (being creative with utilizing the product to do more)

- Talk with customers and write a case study

- Reach out to customers likely to churn to offer help

- Increase average revenue per account by upselling

- Tracking every customer cancelation, calling them, and understanding why they canceled, and marking it all down.

- Customer Support. Yes, we all do this, even the CEO.

- Managing CRM (Pipedrive)