Remote Customer Support Jobs

Find a customer support job you can do from home. We’ve got the most comprehensive list of open remote copywriting positions.

Sign up to get notified when new remote copywriting jobs become available.

Unsubscribe at anytime. Privacy policy

Posted about 4 years ago

AdButler is hiring!


We are growing our Customer Support team, seeking the best and brightest to join our ranks as a Customer Support agent. In this position, you’ll become part of our front-line customer support team, responsible for handling product support, implementation, onboarding and assisting in demonstrations.


Things you’d be doing:


  • Inbound product support through various channels (Phone, Live Chat, Email, Ticket).
  • Onboarding new customers, assisting them in setting up their account.
  • Assisting in doing online demonstrations of the platform with the sales team.
  • Identify patterns in user feedback and provide suggestions and recommendations to the development team.
  • Actively involved in helping share the future of the product and platform.
  • Participate in weekly team meetings and continual training.
  • Identify known issues and escalate it up the support chain as required.
  • Work varying hours.
  • Travel to conferences and events.

What you bring to the table:


  • Enjoy helping customers solve problems.
  • An eagerness to learn new technologies.
  • Ability to commit to a varying schedule.
  • Able to legally work in Canada, or as an independent contractor in your country.
  • Excellent written and verbal communication skills (English Requirement)
  • Highly motivated and a self-starter.
  • Excellent soft-skills and personality.

The ideal candidate has:


  • Experience of education in Ad-Tech, Ad-Ops or Marketing.
  • Experience in SaaS solutions.
  • Experience troubleshooting technical problems.
  • Experience working remotely.

What we offer:


  • An excellent remuneration package plus the ability to earn quarterly bonuses based on performance.
  • Employer Paid Benefits (Canadian residents)
  • Unlimited Paid Time Off Policy
  • Employer Paid Ad-Ops training and courses.
  • Flexibility to work anywhere with a high-speed internet connection.
  • Flexible schedule

AdButler

adbutler.com

Apply Now

Other Customer Support Jobs