Posted almost 5 years ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Serve as a customer-facing lead of a Red Hat Application Development Center of Excellence (CoE) engagement. The Application Development CoE team is looking for an Agile Engagement Lead to join us in Raleigh, NC. In this role, you will be one of the experienced agile coaches who have lead agile transformations and can coach and nurture fledgling product owners. You’ll serve not only as an agile project manager in our engagements, but also as a catalyst of these transformations. You should feel comfortable working with C-level executives to support their business goals, and equally comfortable running workshops and putting together strategic proposals that support these transformation initiatives. You'll support everything from the selling and scoping of Application Development CoE engagements and projects to leading the delivery team's implementation and ensuring customer success. Throughout the life cycle of a project, you will have control and oversight from kickoff to closeout, including determining scope details and monitoring the project's progress to ensure that it conforms to customer expectations and contractual agreements. As an Agile Engagement Lead, you will help us solve big problems for our customers, partners, and communities using the power of open source.

• Learn quickly from how our customers use Red Hat’s solutions to how to position the Application Development CoE team to our commercial and public sector customers; prior experience with our technology platform and methodology is not required

Within 2 months, you should be prepared to lead a CoE engagement by acquiring the following:

• Coach and enable delivery teams on modern application design and development practices
• Support teams in creating product vision and roadmap, writing effective user stories and prioritizing backlog based on business value in Jira
• Understand CoE planning and management, team management, process management and improvement, and team building skills
• Develop understanding of how Red Hat platform technologies work and are positioned in the market

Within 6 months, you should be ready to lead a larger Application Development CoE engagement project and support the sales process by attaining the following:

• Innovate on our current thinking and develop new approaches to change how organizations and teams deliver software and systems
• Create solid relationships with customers and partners
• Build interpersonal relationships with other Red Hat’s teams and serve as a trusted adviser to major Red Hat’s customers
• Support presales and scoping of consulting solutions, as well as sales and business development for the Application Development Center of Excellence (CoE)
• Integrate creative and innovative ways to position a strategic direction

• Expertise delivering business value through experience working in a product designer, product manager, or professional services role using methodologies like design thinking and lean
• 5+ years of experience as a scrum master with a scrum coaching mentality in a 100% agile environment with an organization that ships software offerings
• Great written and verbal communication skills with the ability to speak in public and present in front of customers
• Comfortable with ambiguity and facilitating discussions to explore best possible solutions
• Ability to lead with imagination, courage, and curiosity
• Understanding of the Red Hat’s business strategy and economic model; good business insight and judgement
• Knowledge of project management processes and experience with revenue-based project reporting
• Willingness to travel 50-75% to support customers face to face

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