Posted about 1 year ago
The DataRobot AI Success team is at the leading edge of helping businesses achieve their AI objectives and realize incredible business impact through successful use of the DataRobot Automated Machine Learning Platform.
The AI Success Director will build long-term relationships with a small portfolio of Global 1000 clients. Using their strategic orientation and consulting mindset, the AI Success Director will help complex client organizations navigate the transformation to "AI Driven Enterprise." The AI Success Director is a polished communicator with strong business acumen, experience in navigating large organizations, and outstanding project management and organization skills.
While the AI Success Director will lead many customer-facing interactions, they will also engage with other resources across DataRobot, such as customer facing data scientists, field engineers, support, and other subject matter experts, to remove obstacles and accelerate the path to client success. The AI Success Director will also partner with the Field Account Executive to identify and capitalize on expansion opportunities within the account. The objective of the role is to drive client success and adoption as measured by client loyalty, advocacy, expansion, and revenue.
What you will do:
What you'll bring:
- Serve as the primary point of contact for your portfolio of existing customers, building strong relationships at all levels across the client organization.
- Develop a deep understanding of each client's business, strategy, and priorities; leverage this knowledge and your business acumen to identify untapped opportunities to apply AI; collaborate with customers to identify and recommend potential solutions.
- Guide customers through the process of generating value from AI while also building long-term capabilities (from getting started with the best use cases, to redesigning processes & installing change management to create value, and developing an long-term AI plan).
- Manage delivery of the initial onboarding program.
- Manage multiple concurrent client projects / professional services engagements, including some directed at high-potential prospects during the sales process.
- Develop and deliver strategies for driving continued adoption and expansion.
- Maintain a regular communication cadence with the client, including quarterly business reviews.
- Continually monitor customer health and adoption metrics, developing a comprehensive understanding of AI health and overall status.
- Collaborate closely with team members to support renewals and identify expansion opportunities.
- Compile and synthesize periodic internal updates on customer health and ensure the accuracy of SFDC and other internal systems.
- BA/BS required, preferably in a technical field. MBA preferred.
- 8-12 years of total professional experience.
- 2-3 years experience in management consulting, a Senior customer success role, or business leadership.
- Strategic orientation and generalist business acumen across functions and verticals; the ability to map strategy and objectives to specific value levers.
- Experience leading professional services engagements or managing and overseeing multiple high-visibility, high-stakes projects.
- Experience in Analytics or in technical disciplines is a plus.
- Strong organizational and project management capabilities.
- Excellent communication and presentation skills with keen attention to detail.
- Credible customer presence, capable of stepping into a trusted advisor role.
- Strong orientation towards teaching and enablement.
- Data-driven, analytically oriented, with a commitment to process improvement.
- Reliable and accountable, delighting customers with above-and-beyond follow-through.
- Proactive, taking the initiative to get things done on behalf of clients.