AMS Analyst II – Payroll
US-TX-Dallas
US-Remote
Organizations across the globe rely on OneSource Virtual for Workday services, support, optimization, and consulting. We create solutions built on the Workday application that empower customers to become strategic HR organizations, then scales with them as they grow. To date, OneSource Virtual offers HR outsourcing, IT outsourcing, application optimization, and consulting services to 500+ customers that represent more than 35 percent of Workday’s customer base.

Position Summary/Objective

As an Analyst II – Payroll you will be the point-of-contact for tier two resolution – working directly with our customer and internal teams to quickly resolve more complex issues and requests. You’ll also perform system testing, documentation and handle change requests. If you love technology, have strong verbal skills, and thrive in a fast-paced environment, this could be the position for you.

Essential Functions/Duties/Responsibilities:

• Coordinates, troubleshoots and manages system issues to resolution
• Works directly with customer to analyze and document problem, recommend solution, initiate corrective actions, follow up on problem resolution and inform customer of status.
• Responsible for adhering to the current project management methodology while influencing best practices, process improvements, and procedures
• Interfaces with the customer to understand the customer’s overall objectives and requirements
• Assists Consultants with project based work

Competencies:

• Works effectively with others across multiple teams with different objectives
• Supports multiple customers effectively
• Expertise with particular applications and related tools to perform tasks
• Scopes and estimates individual tasks quickly and accurately
• Proactively reviews data and deliverables for issues and escalates
• Clear written and oral communication skills
• Working knowledge of customer requirements and ability to translate into technical specifications
• Actively leveraging Workday resources to research and solve problems
• Delivers consistent and reliable work
• Involved in the Day to Day configuration

Supervisory Responsibility:

• This position does not have supervisory responsibility

Qualifications and Experience:

• Bachelor’s degree or equivalent combination of education and experience (MIS, CS, HR, Accounting..)
• 1-3 years of technical support/functional experience/training in HCM, Payroll, or Time and Absence with with a concentration in requirements, process analysis and documentation with demonstrated customer-facing skills in the understanding and implementation of business requirements
• Technical/Functional support of known ERP system or Technical support of other systems functionality including configuration/set-up
• Functional experience as a Payroll Administrator or Payroll Manager
• Experience intimeline management, issue tracking, and configuration execution
• Experience in managing relationships and SLA’s with 3rd party ticketing system
• Possess beginner/intermediate level Excel skills

Preferred Skills:

• Workday experience preferred

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Full time
REQ-2019-421
About Us

Founded in 2008, OneSource Virtual is a pioneer of the Business Process as a Service (BPaaS) delivery model. We are able to provide customers with a unified and comprehensive solution experience known as Consult to Operate for Workday by applying proprietary BPaaS technology to deliver Workday support, application optimization, and consulting, founded on proven industry expertise in HR outsourcing and finance.