Posted about 1 year ago
At Salesforce, we are customer-obsessed and this team is focused on building an easy, self-service experience for our customers.Success is growing our global & all-segment online channel. Delivering this go-to-market will improve customer experience by empowering customers to buy when and how they choose & free up capacity allowing the company to re-invest.We are looking for a strong Analyst / Senior Analyst that is passionate, adaptable, action-oriented person to operate in a fast-paced ambiguous environment where the outcomes may be unclear and the future must be created.Projects range from the strategic to the very tactical including evaluating worldwide market opportunities, designing customer outreach, pricing and packaging strategy, building and delivering sales enablement & regular review of key performance metrics.Deliverables include detailed analytic models, custom performance analysis, project management, five year business plan and packaging findings into presentation-ready content for Salesforce executives. The role requires interaction with various areas of the organization and provides exposure to senior executives.Responsibilities:
Works on cross functional team to drive Salesforce's transition from high touch direct sales to a self serve go-to-market in specific segmentsPartnering with...
+ Sales to
+ Augment our current direct sales organization to support a larger Online Sales channel
+ Define engagement model
+ Anticipate problems and propose solutions for Online Sales related sales operations changes (ex. quota, comp, territory carving)
+ IT to
+ Drive technical requirements and customer story definition
+ Prioritize IT backlog in service of our organizational goals
+ Project manage IT delivery and partnership
+ Marketing to
+ Deliver web and content experience to optimize for self service sales
+ Optimize our purchasing flow for our different customers
+ Create a strategic foundation to accommodate our long term growth across audiences and products
+ Work closely with product development to build and influence new features to improve customer experience and engagement
+ Within our team
+ Empower 'Growth Manager' customer interactions. Partnering for plan, design, and execution of testing for digital buying experiences. [A/B testing instrumentation, and the delivery of personalized experiences across all digital channels while establishing data capture, collection, storage, and mining processes.]
+ Partner with customer research team to make unstructured and structured data speak - creating our customer personas and prioritizing activities around them.
+ Strong analytical skills and structured thinking. You know how to turn data from disparate sources into a vision for what we should do. Talent for synthesizing complex ideas and communicating them in a way others can easily understand
+ Strong experience creating data visualizations and intuitive dashboards.
+ Proficiency in scripting language required, strong understanding of statistical modeling
+ Experience using Python, SQL, R, SAS, Stata, Highcharts, D3 or other open source analytics tools, and visualization libraries like Plotly, Seaborn, Bokeh, ggplot2, or similar.
+ Lead ongoing analysis of business performance to support daily operations. Deliver insights & recommendations.
+ Great project management skills - able to pull together disparate requirements, get agreement on priorities, communicate clearly and drive timelines.
+ Versatile. Ability to thrive in a cross-functional environment while juggling multiple responsibilities
+ Talent for synthesizing complex ideas and communicating them in a way others can easily understand. Assist in developing and delivering presentations for senior executives
+ Operational execution and troubleshooting by identifying issues as they surface; proposing and executing changes to fix root causes
+ Good sense of humor and strong commitment to team. We live in a fast paced, high change environment where we work closely with small teams.
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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!