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Posted 12 months ago

Job CategoryCustomer Success Group

Job Details

We are currently seeking Associate Account Partners to join our growing Customer Success team. Ideal candidates should be high-energy, driven professionals who are knowledgeable of technology and have solid business-to-business sales and account management experience. Salesforce.com offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success on the Salesforce platform. Effective Associate Account Partners will generate pipeline by identifying opportunities within our customer base, work closely with license sales, articulate how our services can solve customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, consistently meet or exceeded quota and have experience closing deals less than $250K. Our goal is to build an organization of smart, ambitious Associate Account Partners, committed to our mission and focused on winning, but able to balance this with a respectful, healthy environment and lifestyle. At Salesforce, integrity and reliability are as important as talent and effort.

Responsibilities:

+ Identifying and creating new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won

+ Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor

+ Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)

+ Create compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform

+ Create a positive impression with our customers by providing them with a world class experience

+ Collaborating with business development and core selling teams on account strategy

+ Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes

+ Meet or exceed quota

+ Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment.

Minimum Qualifications:

+ Bachelor's degree from an accredited university

+ 3+ years of consultative sales experience including 2+ years of inside/field sales experience

+ Experience with complex and escalated customer situations

+ Demonstrated ability to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor

+ Strong knowledge of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.

+ Deep understanding of customer success principles, approaches and considerations

+ Ability to travel

Desired Skills:

+ Strong knowledge of Salesforce's applications and value proposition

+ Software and/or IT consulting sales experience

+ Knowledge of Salesforce product and platform features, capabilities, and best use

+ Ability to prioritize, multi-task, and perform effectively under pressure

+ Highly collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!