Posted almost 5 years ago

Description:

The IT Operations NOC Engineer will be the cornerstone of our continued efforts in the direction of high availability and performance of our IT Infrastructure. You will be a member of the organization where you will focus on maintaining Salesforce.com 's applications, servers, data and voice infrastructure.

The role is part of our 24/7 operations team and the chosen candidate will be working shift hours and will part of a global team across three sites to provide follow the sun support. This is day shift only, from Wednesdays to Saturdays 10AM-8PM. This shift does not change. As the NOC team is split across multiple global locations providing the follow-the-sun coverage allows us to minimize the requirement for engineers to work outside of business hours.

Responsibilities:

• Manage and maintain monitoring of corporate IT infrastructure (servers, storage, applications, network)

• Troubleshoot systems and storage issues impacting multiple users

• Troubleshoot network and voice issues impacting multiple users

• Control and coordinate IT Infrastructure changes performed simultaneously by multiple engineers

• Automate repetitive manual tasks and processes

• Work with vendors (Verizon, Cisco, Vmware,Dell etc) to maintain business continuity

• Manage tickets related, but not limited to, incidents, system(s) diagnostics/troubleshooting, network/system upgrades

• Minimize downtime by playing a critical role in incident management process

• Maintain documentation including designs, configurations, and infrastructure diagrams

• Perform systems, storage and network analysis for usage monitoring and capacity trending

• Analyze systems errors or anomalies, as well as specific network performance issues and/or error messages, in order to ensure maximum uptime and service quality and assess trends that may ultimately result in degradation of service

Required/Desirable Skills/Experience:

• Any working experience using Network tools, Windows software or Linux software.

• Bachelor's Degree or equivalent

• Any experience in scripting in any language

• Experience of working in a team

• Able to work well with others

• Interest in technology

• Ability to adapt and learn quickly

• Good troubleshooting skills

• Any of the following industry certifications: Microsoft Cert, RHCSA, CCNA/ CCNP is an advantage

About Salesforce: Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as- you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.