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Posted about 1 year ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Ansible Tower Engineering team is looking for an Associate Software Engineer to join us in Durham, NC. In this role, you will add new functionality to and maintain released versions of Red Hat Ansible Tower by contributing to the design of new features, implementing features from designs, identifying root causes and fixing complex issues, assisting technical support with customer escalations, identifying and resolving gaps in the continuous integration (CI) pipeline, and developing needed enhancements. You'll need to be smart, friendly, collaborative, and curious, love to learn and teach, and also be sensitive to the perspectives of others and caring about creating a positive and inclusive environment. As an Associate Software Engineer, you'll also need to have good judgement on technical tradeoffs and enjoy moving offerings forward quickly while working at a sustainable pace.

  • Contribute to the design and perform the implementation of new features in Red Hat Ansible Tower
  • Troubleshoot customer-reported issues, guide in-house issue reproduction, determine root causes, describe issues in detail to fellow engineers and customers, and develop software code changes to resolve issues
  • Regularly communicate and interact with open source communities to provide guidance and understand issues; review community PRs
  • Work closely with technical support, documentation, and quality assurance (QA) teams to identify and deliver improvements to test automation, documentation, and knowledge base for Red Hat Ansible Tower
  • Develop and deliver customer-focused enhancements in maintenance releases
  • Investigate and recommend strategic improvements for tools and processes to advance and expand efficiency and throughput

  • Bachelor's degree in computer science, computer engineering, or a technology-related discipline, or relevant professional experience
  • 1+ year(s) of experience with software development and engineering
  • Proficiency in Python development
  • Ability to debug, troubleshoot, and analyze issues
  • Outstanding written and verbal communication skills in English
    Linux skills in one or more Linux distributions; comfortable at the command line

The following are considered a plus:

  • Experience with open source communities via mailing lists, bug reports, patches, etc.
  • Experience with cloud technologies, like Amazon Web Services (AWS) EC2, Google Cloud Platform, VMware, or Red Hat OpenStack Platform
  • Experience working with Kubernetes or Red Hat OpenShift Container Platform
  • Experience with Red Hat Ansible Automation or similar automation technologies like Salt, Chef, or Puppet
  • Experience with Django and REST API; Django REST framework is a plus
  • Understanding of software development life cycle (SDLC) and agile or scrum processes

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.