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Posted about 1 year ago

Job CategoryFinance and Operations

Job Details

Salesforce is the world's #1 Customer Relationship Management (CRM) platform, helping our customers engage with their customers like never before. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work for six years running.

The Real Estate Technology team focuses on ensuring we are leveraging the full features and capabilities of our real estate systems to the benefit of our employees, customers and guests. We deliver a smarter and more connected workplace experience, from front of house branded technologies that delight our Ohana the minute they walk through our doors to back of house tools that allow us to effectively manage and monitor use of our workspace. We provide the tools to make data driven real estate investment decisions. We are building the most incredible and inspiring workplaces in the world and we want you to help make them even better!

We're seeking an experienced AV Technician to support our growing footprint of cutting edge audio visual technology installed in our workplaces in New York City and to work with our Real Estate project teams as technical point of contact for new installations.

Working with our Salesforce AV \ IT team and consulting partners this individual is responsible for ensuring our large format LED installations are always working, always displaying the right content at the right time and providing on-site support for our internal teams wishing to use the screens for meetings and events. You will also be responsible for continually improvement of our standard operating procedures, best practice and customer service guidelines for our Real Estate AV systems.

Responsibilities

+ Assist with troubleshooting on Real Estate AV systems (large format LED screens, lobby kiosks, audio services etc) as required as well as providing installation testing, commissioning and punch lists for completion by the implementation team

+ Work with consultants, Salesforce IT and cross-functional business partners to develop scalable and leading edge A/V systems for our hospitality and events spaces.

+ Manages multiple projects with sometimes conflicting deadlines

+ Acts as technical point of contact for projects and communicate status to manager, team and partners

+ Responds promptly to requests for technical support via cases, email and in person as needed

+ Responsible for troubleshooting hardware and applications, providing technical support and problem solving

+ Exhibits a high level of professionalism and is passionate about providing outstanding customer service

+ Documents status of issues and provides updates to management, team and end users.

+ Provides timely resolution of problems or escalation on behalf of customer to technical staff or management.

+ Works with IT Operations, Systems Administrators, facilities and other teams to identify and resolve escalations and outages.

+ Initiates and tracks service requests with 3rd party vendors.

+ Maintains standard operating procedures, best practices and customer service guidelines

+ Schedule may include after hours and weekend support

Experience/Skills

+ 2-3 years experience providing technical or engineering support in the AV/IT industry

+ Advanced proficiency commissioning AV systems

+ Ability to multi-task and manage several different projects at a time, a solid work ethic and exceed customer expectations

+ Strong troubleshooting ability; can take steps on their own to isolate issues and determine root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation.

+ Demonstrated strong technical skills in Networking - TCP/IP, routed networks, video/audio across IP, and issues which can disrupt video/audio traffic.

+ Excellent interpersonal and communication skills; capable of writing justifications, training users in complex topics, writing status reports, documenting procedures, documenting use cases, and interacting positively with other staff and management.

+ Must be capable of independent problem-solving and self-direction.

+ Deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner

About Salesforce:

+ Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world!

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!