Posted over 2 years ago

Nathan James is seeking a Sales Coordinator to join our B2B Sales team to lead merchandising initiatives in support of our goal of 50% YoY growth for the next four years.

People-first company, design-first home.

We are a design-first, home furnishing company focusing on the habits of urban dwellers and first time home buyers. We pride ourselves on the best in class customer happiness, providing the highest possible quality products that are affordable for the majority and assembly that isn't dreadful.

Because we are a people-first company, we understood the importance of being fully distributed from the beginning. We strive to reduce friction at work while preserving the human experience. Taking this approach helps our teammates avoid compromising who they are or their values in pursuit of a career.

Please note: Although we are a remote company, we do require that your normal workday overlap with the Montreal workday (currently UTC-5) without negatively affecting your personal/family life. Our salaries are competitive for similar roles based in the country you will be working from.

As a Sales Coordinator, you will be a key player in helping achieve Nathan James's goal to grow the business from $50M to $200M in four years. 

In order to reach this goal, we have identified two primary initiatives that the Sales Coordinator will drive:
1. Introducing new products to retailer customers
2. Launching our business on new retailer sites 

In this role you will partner closely with the B2B Sales Lead and eCommerce Account Manager. As such, you will gain expertise in sales and merchandising processes. 

You will also be responsible to:

• Resolve product catalog issues in the early stages before they can impact sales
• Manage merchandising specialists 
• Troubleshoot any day to day issues within the Sales and Merchandising scope
• Monitor pricing across retailers, track and evaluate promotions, and oversee/dispute retailer chargebacks 
• Coordinate the launch of new products twice a year. This includes tracking success of the product within the first 90 days, following the product onboarding timeline, and coordinating cross-functional launch initiatives
• Support the B2B sales team in planning and executing the B2B merchandising strategy (this includes making data-driven decisions to optimize product pages, support strategy and developing documentation for onboarding our catalog on retailer sites, and leading process improvement projects within the scope of merchandising)

It will be expected that you are proactive during training and learn quickly. In your first month you will jump in to auditing retailer sites alongside the Merchandising Specialists and get familiar with the retailer partners of Nathan James. Once fully up-to-speed (2-3 months), you will begin to work on additional Sales and cross-functional tasks.

We understand, now more than ever, that time is finite. That’s why with everything we work toward, we try to solve for happiness. Happiness means a lot of different things to different people, so we put in the work that goes into building an inclusive and supportive place for you to do the best work of your career. Our values and our benefits are designed to support a healthy relationship with your work. Our operating values provide the framework we use in building a happy and resilient organization.

We also understand working for Nathan James isn’t the main function of your life, and we don’t expect that! We’ve found that a team member who will be happy and fulfilled as a remote team member at Nathan James is someone who values their personal life and identity outside of work. That’s why we don’t create mandatory team hangouts or events. We focus on how to improve collaboration, not forcing engagement.

We collaborate best when we listen and learn from each other. We become stronger when we advocate new perspectives and viewpoints. This gives us all the chance to amplify our voices to achieve our goals. We focus on what we’re solving for, so we don’t create barriers or expectations that distract us from our mission. We also don’t set unreasonable working hours, deadlines, or goals. We create with calm, “slow is smooth and smooth is fast”.  

When you join the Nathan James team, you can expect a thorough, but mindful onboarding process with ramp-up time to learn. You can expect to give and provide direct feedback. You can expect minimal meetings. You can expect to work with smart and good people. You can expect to be counted on. Most importantly, you can expect to do the best work of your career here. 

We'd love to hear from you if the below describes you! 

A passion for eCommerce and web retail merchandising: you have a strong understanding of who the eCommerce customer is and are constantly searching for opportunities to improve the customer experience.

Experience with retailers such as Amazon, Wayfair, or Walmart: eCommerce merchandising terms and strategies are not foreign to you.

Technically proficient: you have used web-based software in the past and are familiar with database management tools like Excel and/or Airtable.

Documentation and writing skills: you are capable of interpreting and implementing a set of guidelines, and documenting and implementing processes where none exist.

Ownership mindset: you learn quickly, are proactive, and communicate openly when issues arise and actively seek out self-improvement. 

Flexibility is a strength of yours: you can adapt and reprioritize effectively when faced with new tasks. 

Resourcefulness: you are able to be persistent in the absence of definition and can solve problems and find solutions in grey areas. 

On a granular level, we’re looking for:

• A minimum of 1-2 years in a Site Merchandising, Account Manager, or other eCommerce-related role (Bonus if it's in Home Goods)!
• Experience with managing and prioritizing your own projects and workday in a previous role
• You may have a degree or you might not, that’s not what we’re looking for. We care about what you can do and how you do it.

You are proactive in your process and learn quickly, leveraging both software and documentation. You innately work on self improvement. You may have a degree or you might not, that’s not what we’re looking for. We care about what you can do and how you do it.

This is a remote role, since we are a remote company. With the freedom and flexibility of a remote role comes the luxury to work in whichever manner helps you perform your best! However, this ideal is best coupled with an individual who has a keen ability to self-regulate and self-manage.
Our team works from home offices, co-working spaces, and coffee shops. You’ll find us in places that foster effective writing, self-discipline, and comfort with open communication.

If everything you’ve read so far is exciting you in a very natural and not forced way, then you are the type of person to be a key contributor to innovation and scaling a business like Nathan James! 

Our benefits aim to support a life well lived, both at and away from work. With these benefits, we want and expect you to take vacations, spend time with your family, be conscious of your wellness, invest in broadening your education, and strengthen your personal happiness.  

Please submit an application here that speaks directly to this position. There are no right answers or cookie-cutter expectations. A cover letter is not required, but those that clearly demonstrate how Nathan James would be a great fit for you and how you would be a great fit for us, will be given full attention and are highly appreciated. 

You’ll hear from us about advancement to a video screen and then on to a work sample, where you’ll get a chance to see the types of challenges you would be solving in this role. Our interviews are all remote by video chat, with your future colleagues, on your schedule.

We aim to make an offer and have this person start by November 23rd. 

We appreciate your consideration in having Nathan James be part of your career. Our open conversation starts with this post. We look forward to hearing from you.
Check us out on LinkedIn here!