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Posted 6 months ago

Awesome opportunity to join a fast-growth global startup with a great product! Flexibility to work remotely with a friendly team.Award Force (www.awardforce.com) is a fast-growing Australian SaaS company with a great product, expanding internationally. We are looking for an English and German speaking person who can manage and develop fantastic client relationships with the aim of growth and retention.Must haves: You’re located in UK or Western Europe Must be native German and English speakerYou have a natural aptitude with technology, experience with SaaS and are able to learn new systems quicklyAre conscientious and can work independently holding yourself to the highest standardsYou’re curious, and love learning. If you don’t know something, you speak up, and if you have an idea for improvement you can’t keep quiet!You’re super organised and process oriented. You will be comfortable using multiple tools for various aspects of the roleYou have fantastic interpersonal skills and are an excellent communicator, verbal and written. You are not hesitant to jump on a call with a client at any timeYou have the ability to communicate complex issues in plain languageYou’re calm in high pressure situationsWorking remotely suits you perfectly, your natural work ethic and passion for helping people will keep you motivated!You have access to fast, reliable internet and a dedicated space to work without distractionsWhy you'll love working with Award ForceFull-time role, based remotely Energetic company with high standards; a great place to be and a great place to learn A competitive salary commensurate with experienceRegular communication with the global team via chat and daily video callsOpportunity to boost your career and income with a growing businessTraining, support, and ongoing coaching  Open, collaborative cultureRole responsibilities Client relationships and retention:Onboard new clients and guide them from sign-off through to launchCommunicate frequently and effectively with the aim of helping clients grow their program. You will advise best practices, introduce them to new features and keep your finger on how they are feeling about Award ForceBe part of the consultation pool who provide personalised advice based on client requirementBuild trusting relationships based on honesty and transparencyTechnical support:Adhere to our consistent (and proud!) first-time-reply metricBe a product expert through self-learning and replicating scenariosTroubleshoot and Issue diagnosis Resolution of 1st level support issues via support tickets and phone callsWork with the internal team(s) to resolve more complex issuesContribute to continuous improvement:Identify and report common user issues for product improvementIdentify and fill gaps in support documentationBe on the lookout for anything which can be made better