Posted 10 months ago
Customer Service Representative
(Home Office based or Work at Home)
Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum’s financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum’s three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
This entry level position is the first point of contact for Unum/Colonial Life customers and is the first role in a five-level career path. The role provides customer service, primarily by phone, to our customers when they need us.
The incumbent in this role must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. All work is carefully performed according to established protocols/procedures. This position requires the use of multiple system applications and administrative processes.
The incumbent is responsible for successfully completing the Contact Center training program and demonstrating basic proficiency in servicing inbound phone calls after training.
Principal Duties and Responsibilities
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.