Posted about 2 years ago

Curve Health is senior care, connected. Created by specialist clinicians and top engineers, our technology platform integrates a health information exchange with telemedicine and predictive analytics, empowering the delivery of effective, empathetic care to our most vulnerable patients.  Curve Health creates a bridge between skilled nursing facilities (SNFs), Emergency Medical Services (EMS), and hospitals, connecting SNF nurses with remote providers to deliver care in place, avoiding an expensive and often traumatic hospital visit. 

Join a passionate team on a mission to use our service-enabled software to redesign healthcare for the most vulnerable patients in the system. Help us build from the ground up, pioneering a position that merges patient care, product experience, and provider support to help realize the mission of connected care. 

The Care Traffic Controller role is an integral piece of our clinical and operational model, making sure that the patient care experience flows smoothly, that provider time is optimized and that there is a tight feedback loop between user experience and our product team, driving product evolution in line with user feedback. 

You are mission-driven, analytical, and resourceful. You are passionate about patient care and have used your clinical credentials to support conventional care delivery, while imagining a better way. You appreciate the power technology brings to healthcare and see technology as a way to upend the conventions of care delivery to create a better experience and better outcomes for patients and providers. You understand the value of data to drive operational efficiencies and improve patient outcomes. You excel in service delivery. You thrive in ever-evolving environments, have a roll up your sleeves attitude and feel comfortable wearing many hats.

• Information Navigation for clinicians and site coordinators within SNFs and Provider Groups 
• Creating a delightful user experience through excellent client support 
• Supporting skilled nursing staff in getting their patient questions answered timely and initiating care plans
• Support provider triage by securing key inputs from SNF personnel and EHR 
• Assist users with basic troubleshooting on the Curve Health platform
• Maintain a daily log of core activities and user experiences 
• Provide feedback to help optimize the Curve platform 

• RN license, or LPN/LVN, EMT, Paramedic, or similar clinical credentials
• Certification in Basic Cardiac Life Support and Advanced Life Support
• 2 years direct acute patient care experience 
• 1+ years of experience working within an EHR
• 1+ years in a customer-facing role
• Excellent interpersonal, written, and verbal communication skills.
• Understanding of web and mobile applications with a desire to learn new tech
• A strong desire for creative problem-solving with a positive attitude
• Self-motivated with the ability to be proactive and take initiative to get things done. 
• Early stage startup or entrepreneurial experience strongly preferred; Digital health start-up; Clinical informatics; HealthTech
• Bilingual skills a plus

We are a deeply collaborative and insight-driven team looking for new perspectives to challenge our thinking and unlock new opportunities to grow (individually and as a business).  We are serious about diversity and inclusion.  We are a Series A company built on the foundation of a proven, award-winning product and pointing it at new users to unlock its full potential.  We are a remote team that is dedicated to creative collaboration and fostering virtual connection both as a team and with our customers.

• A remote work environment
• Medical, dental, and vision package 
• Unlimited vacation 
• Competitive salary + equity
• Open forum for innovation and ideas 
• A personal development plan designed to help you (and us) grow
• A fun and light work environment with serious responsibilities 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.