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Posted 5 months ago

The Claim Manager for the Disability
& Leave of Absence Jumbo accounts claim team oversees the employees and
other resources in order to achieve Claim Quality, Policyholder Satisfaction,
Employee Engagement, Customer Loyalty, and overall business goals. The
ideal candidate will motivate a team of Leaders to strive for an exceptional
customer claim experience. They will drive quick decision-making thru effective
communication and collaborative leadership. This position will report directly
to the Jumbo Claims AVP.
  • Promote and encourage an inclusive and diverse work
    environment through leadership. Model professional and ethical
    leadership, adhering to corporate code of conduct.
  • Effectively communicate the business vision, strategy
    and goals.
  • Achieve GB Claim business goals and deliver results,
    with a clear and thorough understanding of the on top and bottom line
    financial results.
  • Develop and recommend improvements; manage and
    implement change initiatives.
  • Effectively uses data to implement and analyze
    appropriate action plans; monitor department results, trends and variances
    from target; identify and implement appropriate action plans and
    adjustments.
  • Manage the investigation, evaluation, and disposition
    of GB claims, insuring compliance with corporate claim best practices,
    policies and procedures, along with statutory and regulatory requirements.
  • Create high level of policyholder satisfaction by
    monitoring performance of staff, insuring compliance with standards for
    timeliness of contact, follow-up, and payments.
  • Assure the appropriate use of risk management
    resources.
  • Works collaboratively with CPI to help claims
    analysts/absence coordinators achieve quality standards and to achieve
    higher levels of quality functional expertise throughout the organization.
  • Use technology and other resources to achieve greater
    efficiency and better results.
  • Interview, select and evaluate staff for proper
    placement, productivity and performance. Effectively address and manage
    performance that does not meet required standards.
  • Coach and provide feedback, while recommending training
    and development. Inspire and motivate claim analysts to achieve
    optimal performance and skill development. Plan for appropriate
    staffing levels and position succession.
  • Proactively manage employee relations issues consistent
    with The Hartford's policies and procedures and HR assistance.
  • Effectively communicate and implement claim recognition
    and reward programs.
  • Perform other related job duties as directed or
    needed.
  • Minimum of 3 years management accountability
  • Minimum of 5 years of
    experience in Group Benefit claims environment is preferred.
  • Minimum of 3 years of Disability & Leave of Absence claim experience required.
  • The candidate must have strong functional claim
    experience, business acumen, an understanding of management best
    practices, and supervisory/management experience to facilitate exemplary
    leadership of a team of Leaders.
  • Superior interpersonal and communication skills.
  • Familiarity and fluency in the use of Microsoft Word,
    Excel and the ability to leverage these tools to assist with gathering and
    analyzing data, organizing resources, managing performance, and meeting
    target claim objectives.
  • Excellent planning and organizational skills required
  • Experience managing a team of remote employees.
  • Bachelor's degree or equivalent experience preferred.
  • This position is located in the
    Florida South office and may work remotely on occasion.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual
Orientation/Gender Identity or Expression/Religion/Age