Client Care Representative

• Requisition Number: 9022
• City: Remote
• Country: United States

Build a meaningful career

At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Client Care Representative

• Employee Support Solutions
• Toronto, ON
• Permanent, Full Time

Employee Support Solutions

Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people. Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.

Summary

Our 24/7 Care Access Centre is where it all happens. Our Client Care Representatives are first responders to client requests received over the phone, email and chat. Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions. Our environment is fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.

Succeeding as a Client Care Representative will require the following core qualifications and skills

• A Bachelor’s degree, community college diploma or equivalent post-secondary education
• The flexibility to work shifts which may include days, evenings, weekends
• Previous customer service experience in social services, sales, call centres and/or office environments preferred
• Verbal and written skills in English and/or French is mandatory
• Ability to speak Mandarin, Cantonese, Korean, Arabic, or Spanish is an asset

Characteristics of a Client Care Representative

As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. Successful Client Care Representatives are:

• Passionate about helping others
• Excellent customer service, written and verbal communication skills
• Dedicated to providing a meaningful customer experience
• Empathetic and able to triage crisis situations to our clinical team
• Go-getter, results-oriented and good-natured
• Driven to achieve performance success and enjoy working in a fast-paced environment
• Happy to work for a successful company that promotes from within

Make your passion your profession

If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations. You’re not just supporting our business; you’re supporting people in a meaningful way.

Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include:

• A permanent position with a competitive benefits package
• A robust training program that prepares you for your role
• Opportunities to increase your earnings through performance based incentive programs
• A place where excellence is rewarded
• An environment that values employee engagement, innovation and client service excellence
• Rewards for sharing your feedback and ideas
• Development plans and resources to support your career aspirations
• Growth opportunities in a company that promotes from within
• A team of colleagues who work hard together and have fun
• Convenient office location in the heart of the city that is easily accessible by public transit

We also offer remote work arrangements for suitable candidates.

Job Grade: MS2

Fulfilling work that matters

Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.

We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.

We appreciate the interest of every applicant; however, we contact only those selected for an interview.

Find your fit with us. Follow us on LinkedIn, Youtube and Twitter.