Posted about 1 year ago
Client Care Representative
Build a meaningful career
At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of almost 5,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Client Care Representative
Employee Support Solutions
Healthy, productive, and engaged employees drive organizational performance and success. Morneau Shepell’s Employee Support Solutions is comprised of industry-leading programs and services that work together to deliver a unique and holistic Total Health Solution to our clients, helping them engage their people. Morneau Shepell is also the largest Employee and Family Assistance Program (EFAP) provider in the world. Confidential professional support is available to employees and family members in-person and telephonically, as well as digitally through E-Counselling, Video Counselling, First Chat (online chat), and our My EAP mobile device application, to help resolve work, health, and life challenges. Our award winning innovations and technology help to ensure that our support solutions are available anytime, anywhere.
Our 24/7 Care Access Centre is where it all happens. Our Client Care Representatives are first responders to client requests received over the phone, email and chat. Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions. Our environment is fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.
Succeeding as a Client Care Representative will require the following core qualifications and skills
Characteristics of a Client Care Representative
As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions. Successful Client Care Representatives are:
Make your passion your profession
If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations. You’re not just supporting our business; you’re supporting people in a meaningful way.
Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include:
We also offer remote work arrangements for suitable candidates.
Job Grade: MS2
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We’re always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.
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