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Posted almost 2 years ago

About the role §  We’re looking for an experienced customer care professional who’s passionate about our mission, shares our values, compassionate, open-minded, attention to detail, self-motivated and can learn fast. §  The role is full-time. §  The preferred working hours are 8am - 5pm EST, Mon - Fr, we’re very flexible on the schedule as long as your work is done between 7 am and 7 pm EST Mon - Fri. §  This is a REMOTE job. Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours. §  Compensation is $33,000 per year. §  7 Paid holidays PLUS 10 Personal Time Off Days per year. What you’ll do §  Answer customer requests through our help desk platform or phone §  Assisting customers with questions they have about their programs §  Assisting people who are not yet customers by answering their email requests for more information §  Creating macros and SOPs for our organization §  Take ownership for all customer needs within our organization, tracking their registrations, updating their records, following up on their transactions. §  Lend a helping hand to the project managers and other team members when needed. Our ideal candidate has: §  At least 2+ years experience working in a customer service role §  Great communication skills in English §  Great with basic technology like email, Facebook, etc. And quick to pickup new stuff. §  Basic experience with some form of customer service software. §  Experience with Zendesk, Asana and/or Slack is a big plus!