Posted 10 months ago
Client Partner - Salesforce DMP
The successful Client Partner (CP) is an intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in both guiding quantitative analysis and building trust-based relationships with clients and across the company.
The CP serves four to seven of Salesforce DMP’s largest, most strategic clients while working closely with fellow Advisory Services colleagues who are Deployment Architects (DA) and Project Managers (PM). And he/she works with colleagues outside of the Advisory Services team such as members of: Customer Success Team (CST), Implementation & Integration (I&I), Customer Insights and Analytics (CIA), Product Management and Engineering. The Client Partner owns the business imperative to deliver a positive, engaging and profitable experience to both the client and to Salesforce DMP.
The CP plays a key role as new relationships are transitioned from Salesforce DMP Sales to Solutions. Also, the CP will collaborate with the Marketing team in the development of marketing materials, case studies, best practices and thought leadership material and with the Product team on new feature ideation and rollout.
The CP has two broad areas of focus as follows:
■Strategic Account Management
The CP is the primary contact for assigned Salesforce DMP clients. Core accountabilities include:
Typical CP Goals:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for \"family\") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.