Posted almost 3 years ago

About Armakuni:

We are a team of highly experienced consultant software engineers and hands-on coaches who move fast to solve our clients’ needs providing bespoke training and pairing to upskill teams and deliver effective change.

Our aim is to transfer skills, knowledge and experience to our clients and to give them repeatable patterns and behaviours to create sustainable change and build a culture of continuous improvement.

We focus on helping organisations get their great ideas into the hands of their customers as quickly and effectively as possible.

About the role:

The Client Principal is the foundation of Armakuni’s interactions with our clients, and will lead the delivery and growth of a portfolio of client accounts, leveraging their creativity and experience to facilitate exceptional outcomes.

As a trusted advisor, the Client Principal will drive the strategic direction of engagements by facilitating creative client solutions, developing long lasting relationships and being a focal point for delivery, escalation and growth.

This is a pivotal role, responsible for the achievement of business goals and revenue targets whilst developing the company account strategy through growing key client accounts.

Key responsibilities:

As a trusted advisor to our clients, you will build long lasting, valuable relationships in often complex stakeholder landscapes. You will define a shared vision for the engagement with the client and their stakeholders, setting the success criteria and defining measurable outcomes. As an ambassador for AK, you will represent the AK value proposition, ensuring we are set up for success.

You will secure growth opportunities by nurturing client relationships and identifying opportunities to align with Armakuni’s targets, whilst identifying and overcoming risks along the way. This will require a strong commercial focus on delivery, whilst owning contract negotiations that enable mutual success for AK and our clients.

As the key focal point for value delivery, escalation and growth, the Client Principal will be accountable for all aspects of the team’s delivery and the client’s journey, from the development of business cases, right through to the publication of success stories.

Above all, you will work with clients to accelerate adoption of Armakuni services and products, exceeding client expectations by delivering excellence and demonstrating impact.

Requirements

The skills and experience you’ll need to be successful:

The successful candidate can clearly demonstrate their ability to think strategically about business, product and technical challenges, and convey compelling value propositions. Their background in account management will enable them to easily interact and engage with clients and stakeholders of all levels.

You are experienced at building and nurturing people relationships to identify, develop and secure growth opportunities, comfortably influencing at all levels, and will likely come from a highly technical account management background.

You will use your well honed Cloud and DevOps experience to demonstrate the value we create across a broad spectrum of our clients and sectors.

You will likely be able to demonstrate the following;

• Excellent verbal and written communication skills with the ability to write and present technical documents and compelling proposals to senior leadership teams
• Experience in proactively growing client relationships within a complex technical and stakeholder landscape
• Strong leadership and stakeholder management skills in organisations of all scales from startups to global enterprises
• Proven track record in identifying, developing, negotiating and closing mid to large-scale technology and/or professional services deals
• Success acting as a mentor, facilitator and enabler to an internal SW delivery team
• An Adaptable approach, with an enthusiasm to explore and respond positively to new ways of working

Currently this role reports directly to the CTO, but we are expecting this to change over the next 6-12 months as we further build out the delivery function.

Armakuni is an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, ethnicity, gender, sexual orientation, age, marital or disability status.

This role is available for remote working across the UK.

Benefits

What you’ll get in return:

• This role offers a highly competitive salary, commensurate with the skills that you bring to the role
• In addition to working with a highly motivated team of dedicated co-workers who are passionate about technology, you’ll also receive some great benefits, including 25 days holiday, life insurance, Bupa, a Wellness allowance and pension
• We offer remote working, so we also give you an allowance to set your home office up just the way you like it ( and a Mac to go with it)
• And we have some great company and team events that will really help to engage with your colleagues, and to grow with a visionary company