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Posted almost 1 year ago

Job Description

Client Relationship Consultant – Online Benefits

About Aon

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions.

Through a combination of our scale, expertise and technology we partner with clients to provide end to end capabilities to design, source and communicate their benefits to suit their needs and those of their employees.

What is the Aon Colleague Experience?

Being a part of Aon means making a difference – every moment, every day – across the globe.
  • It’s knowing that your work makes a difference – for our clients, our colleagues and our communities.
  • It’s working every day with the best – people who are knowledgeable, passionate, conscientious, and innovative.
  • It’s understanding that you own your potential – to develop your skills, grow your career, and expand your reach across businesses and geographies
  • It’s being valued for who are you are and what you bring to the firm – appreciation and recognition for your contributions, tools and resources to let you do your best work every day, a comprehensive total rewards package, and the encouragement to be your authentic self at work.
Role Description:

This role is based in Dublin, with remote working facilitated.

You will be reporting to the Online Benefits Consultant Lead in Ireland.

Aon’s Online Benefits Platform offers a single point of access to all benefits and reward content & the role of Online Benefits Consultant brings together expertise and capability in reward and technology for our clients.

Your key responsibilities in this role will be to manage a portfolio of clients and potential clients who utilise the Aon Online Benefits Platform.

Working as part of global client teams across multiple locations is a feature of this role.

Key Expectations of the Role;

Client Relationship Management
  • Provide consultancy on design, implementation and ongoing support to clients building key client relationships
  • Support clients on their benefits design and strategy journey to help deliver their desired results from requirements gathering through design and implementation ensuring client expectations are always met and managed accordingly.
  • Accountability for implementation and ongoing services to a portfolio of Online Benefits Clients
  • You will be expected to develop new and existing client relationships bringing the best of Aon offers and new features / developments / communications by way of up-sell
  • Responsibility for smooth delivery of projects for clients
  • Own a revenue target as well as retention target
  • Be expected to motivate, engage and lead the internal client delivery team as a client partner / escalation point – you will have responsibility for client team mobilisation around new client implementations and client renewal and projects.
  • Ensure continuous deadlines are met for clients -Working in conjunction with operations and on-boarding teams to ensure tasks are on track for client delivery at all times
  • Contribution to the overall development of our proposition including new offerings, communications, voluntary benefits and functionality developments
  • Presenting new opportunities to clients proactively to develop their offering and enhance the employee experience to enable clients to achieve desired results
Qualifications/ Skills & Competencies:
  • Strong client management skills are essential to the role
  • Relevant experience around benefits design and consulting is a key requirement – a rewards background or experience in brokerage, consultancy and benefits design
  • Experience with Online / flex Benefits Implementations is desirable
  • An awareness of payroll / benefit data flows, processes and HRIS / payroll systems and interfacing will be desirable.
  • Strong time management and ability to prioritise – multiple deadlines and conflicting priorities will be a feature of the role and the candidate will be expected to prioritise to ensure client expectations are met
  • Ability to manage and prioritise workloads
What you can expect from us:
  • City Centre location with competitive remuneration and attractive range of benefits geared to attract the very best
  • Career development opportunities both in Ireland and globally
  • Opportunity to work with a diverse range of talented, motivated colleagues who will support you to own your potential
  • Key focus on employee wellbeing in order to achieve optimal health and performance for our colleagues and organisation
  • We continually invest in our people, developing colleagues through a range of Learning and Development opportunities including access to our tech-enabled Learning platform ‘Aon University’
We’re happy to talk flexible working. Aon Ireland offer and promote flexible working arrangements where possible.

If you are interested in applying for this position, please forward your CV and cover letter to . Please reference the job title in the subject.

Aon is an equal opportunity employer. Individuals are selected on the basis of their abilities and merits to perform the tasks required. Our policy is to be fair and consistent in all aspects of our business. We recognise respect and value differences and diversity. We embrace equality as part of our normal way of doing things because we believe that it is the right thing to do for our people, our clients and our success.

All applications received will be dealt with confidentially and subject to the company recruitment and selection processes.

Location: Ireland