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Posted about 1 month ago

We are looking for a Customer Support specialist to play an integral role within the Commercial team.

Initial responsibilities encapsulate support tasks for onboarding, sales acquisition and client success; this role can evolve into the direction YOU wish to take your career, in concert with the goals of the business and contributing to propelling it forward.

Responsibilities

Onboarding: Interact with customers and Client Success team to implement AirService solutions. Shepard new accounts through our white-glove process during this critical juncture of the customer lifecycle, all the way to go-live.

Work tasks include:

  • Client content curation for guest experience platform, assisting with set up and updates

  • Account reconciliation

  • Monitor inbound support queries

  • Author client facing reference material, such as Zendesk articles

Commercial sales support: You will work cooperatively with our acquisition team to achieve company sales goals. Our business runs on Salesforce, thus your ability to work within this platform is key to managing the sales pipeline.

Work tasks include:

  • Market research and development

  • Salesforce - report interpretation, email campaign tracking, entry of new leads and contacts

  • Preparation and development of sales collateral

  • Assistance with coordination of meetings

  • Assist with creation of outbound marketing campaigns

Attributes

  • Excellent written and verbal communication skills

  • Meticulous attention to detail

  • Driven, motivated person who desires an opportunity to learn and grow with a leading-edge technology company in the hotel/resort space

  • Ability to think for yourself and understands first principles thinking (why is it done like this, can it be done better) rather than accepting the status quo

  • Time management skills across multiple small competing projects

  • Excellent facilitation skills - helpful, positive, warm

Skills – we employ a host of tools to keep us focused and efficient. Here are some of what you’ll be using in this position:

  • Salesforce

  • Slack

  • Zoom

  • MS Office

  • Photoshop

Perks

  • Competitive salary and equity package

  • Exposure to a highly skilled and dedicated team that is fun to work with

  • Flexibility - We are fully distributed team that works from anywhere with good internet

  • Bonuses – contributions to successful onboarding and sales will be rewarded with quarterly bonuses in this support role