Apollo Corporate Travel Specialist

Job Locations: US-Work from Home

Job ID: 2019-1938

Division: Travel Leaders Corporate

# of Openings: 1

Category: Travel Agent

Overview

Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.

Responsibilities

• Service inbound corporate and government travel requests.
• Delivery extraordinary customer service to all travel leaders clients.
  • Greet all clients with enthusiasm.
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
  • Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.

• Secure the lowest air/car/hotel rates available at time of booking.
  • Utilization of client and Travel Leaders negotiated programs when applicable.
  • Utilize GDS low fare search capabilities.

• Maintain goal expectations in the following areas:
  • Productivity – measured by transactions per day.
  • Quality – minimal customer service issues.
  • Customer experience – measured through call monitoring performance.

Qualifications

• 5 years’ travel selling experience
• 5+ years’ customer service experience, preferably in the travel industry
  • Exceptional/above & beyond, proactive customer service approach
• Excellent travel industry knowledge
• Mastery in Apollo GDS, with experience in multiple GDS’
  • GDS formats, short cuts, enhancements, pricing, smartpoint.
• Corporate travel experience required
• Expert in international travel bookings and process
• Experienced handling of multiple accounts
• Exceptional communication skills both written and oral
• Embrace change, adaptable, viewed as a leader

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities
• Demonstrates exceptional team work
  • Proactively offers support when ability matches need
  • Acts as a leader among peers
  • Thanks peers for support they have provided
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
  • May seek minimal guidance, but generally has solution at hand
  • Able to support peers in decision making
  • Knows when to escalate to a supervior
• Strong understanding of key TLC initiatives and employs strong change management skills consistently