Posted over 4 years ago
Customer Care Manager
at Amitree
Remote
Company background
We are a SaaS startup fixing email by leveraging machine learning and AI. Folio by Amitree transforms the chaos of business email into an AI-powered deal organizer, project manager, and virtual assistant. We started by taking our product to the real estate industry, and are now expanding our reach to professionals across all industries.
We’re on a mission to transform the way people work, allowing them to focus on the human parts of their business while letting the machine take care of all the tedious, manual administrative work. We make email not suck, for the first time.
We are a team of passionate product people, engineers, and marketers that get excited about solving complex processes and creating value for our users. We’re growing quickly and are backed by some of the most respected Silicon Valley investors, including Accel Partners.
Job overview
One of the reasons our customers love us is that we spend a lot of time talking to them and learning about their needs – be that through user research, customer support, training or social channels. We have great admiration for how they work and how Folio is working for them. We probably know a few too many of them by their first name, which is why you’re reading this.
As a Customer Care Manager at Amitree, you’ll ensure our customers have a great experience whenever they reach out for help and you will proactively work to identify customers who need a hand. A big part of your job will also be to represent our customers’ voices inside the company. You’ll communicate actively with the rest of the company so that we know what our customers are experiencing, where we need to fix problems, and how to improve the product so it serves them better.
Responsibilities
Requirements
What We Offer / Benefits and Perks