Posted 9 months ago
We're looking for a new teammate in our profitable, independent, and bootstrapped company (24 people from 15 different countries), and give you the opportunity to be part of a fascinating journey. We are 100% remote, and with a flat organizational structure. We’ve seen incredible growth over the last 8 years, driven by a talented and versatile yet small team.
ABOUT THE ROLE
We're looking for a Customer Care Representative (f/m/x) full-time, part-time 80 hours/month or on a mini-job basis.
An ideal candidate for this position has excellent communication skills, is a natural learner, an out-of-the-box thinker, empathetic, technically-minded, and unflappable. To succeed in this role, you must be highly adaptive and be able to work in a fast-paced, highly interactive environment.
WE OFFER YOU
a great work-life balance - work from wherever you are on a flexible shift schedule
no bullshit - we are a fact- and engineering-driven company (including the founders)
to work on something important. A lot of businesses say they change lives, but we actually do it. We've helped millions of people find love and happiness.
a competitive salary
provide friendly and efficient customer support by handling front-line issues via Zendesk email. Our award-winning apps are used by millions of active users every day
troubleshoot customer problems in a systematic, solution based and customer focused manner
moderate user content like profile photos
investigate reported abuse and take appropriate action
work agile with a motivated and innovative small team (including us, the two founders)
work on a mostly flexible schedule, but some weekend availability is expected.
have a high level of written and spoken fluency in German and English
have an accurate spelling and grammar
are committed and able to work independently
have an eye for detail
are tech savvy with sound computer skills
are able to work from home with a fast internet connection
are self-motivated and energetic
If this profile matches your expertise, experience, and aspirations, we’d be delighted to receive your full application, including references, salary requirements, and possible starting date.