Title: Part-Time Customer Service and Scheduling Rep (Remote/Work From Home)

Location: New York 10011 United States

NO PHONE CALLS, EMAILS, OR SOCIAL MEDIA MESSAGES: We love that you are enthusiastic and want to learn more about the job or the progress of your application. But please, no phone calls, emails, or social media messages. We only accept applications via our job website.

This is a part-time remote position; you can work from anywhere in the US if you’re available on East Coast hours.

• Do you have experience working from home?
• Do you have customer service experience?
• What about booking travel and planning schedules?
• Are you detail and process oriented?

Museum Hack wants your help!

JOB DUTIES

• Use our help desk software to respond to clients via email (and sometimes phone and / or text) to answer questions regarding bookings, invoices, etc.
• Manage difficult situations / unhappy customers and escalate when necessary
• Other customer service / admin duties as assigned
• Use our software to send invoices to clients
• Input and manage events in Google Calendar
• Ensure accurate and timely scheduling across multiple cities for our public tours and send out official tour confirmations (OTCs) to clients
• Schedule shifts in a way that fits the needs of the guests, guides, and optimizes labor costs
• Assist in booking special guests (ex. photographers, musicians, magicians, etc) for tours as needed
• Assist in booking flights, hotel stay, and other transportation arrangements for staff as needed
• Various tasks as assigned

JOB REQUIREMENTS

• Previous customer service experience
• Previous scheduling and travel booking experience
• Previous experience working remotely
• Flexibility to work Eastern USA time zone business hours
  • Monday & Friday: 3pm-6pm ET (with the option to stay later if workload calls for it)
  • Saturday & Sunday: 9:30am-12pm ET & 4pm-5pm ET
• Must have nearly perfect written English skills and awesome spoken English skills
• Quick learner
• Detail and process oriented
• High quality work: You are an efficient individual who makes projects happen behind the scenes with a fine eye for details (in short: you get shit done right!)
• Technically inclined, able to pick up new things quickly: we use a lot of web-based services (including, but not limited to: Google Docs, Gmail, Google Calendar, Slack, Xero, PandaDoc, Base CRM)
• Flexibility quotient high: Things can and do change on a dime around here — you gotta go with the flow and be ready to kick it into high gear at a moment’s notice
• Be fun and exciting without using too many exclamation marks!!!!!!!!!
• Must have reliable access to fast Wifi and use of a personal computer
• Authorized to work in the US

HOURS / PAY

• Estimated 10-15 hours per week
• You should be available to work a flexible amount of hours in the Eastern Time Zone (UTC-05:00)
  • Monday & Friday: 3pm-6pm ET (with the option to stay later if workload calls for it)
  • Saturday & Sunday: 9:30am-12pm ET & 4pm-5pm ET
• $14 to $16 per hour, DOE

MORE INFO

• Many people on our team are remote and work from home
• Our company is GROWING! We are an innovative arts-based business in New York City
• Find out more about us by watching our Founder Nick’s Tedx Talk

ABOUT US

Museum Hack is a creative company that offers irreverent, renegade museum tours and cultural offsites to corporate and private clients. Founded in 2013 and having grown to over $2 million in sales in 2016, Museum Hack has uplifted the lives of tens of thousands of new museum guests. We work at renowned cultural institutions and quirky locations in New York City and other major cities to bring these innovative experiences to companies and groups.

Museum Hack has been featured by The Wall Street Journal, The Washington Post, PBS, TimeOut New York, Huffington Post, TEDx, and more. Beloved clients include private citizens, schools, industry groups, and large companies like Google, Lego, LinkedIn, and CitiBank.

NO PHONE CALLS, EMAILS, OR SOCIAL MEDIA MESSAGES: We love that you are enthusiastic and want to learn more about the job or the progress of your application. But please, no phone calls, emails, or social media messages. We only accept applications via our job website.