Posted over 5 years ago

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving, and conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers.Main Job Tasks and Responsibilitiesdeal directly with customers either by telephone, electronically or face to facerespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications, and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments, and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service processEducation and ExperienceHigh school diploma, general education degree or equivalentknowledge of customer service principles and practicesknowledge of relevant computer applicationsability to typeknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledge