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Posted over 1 year ago

Customer Service Representative – After Hours (National Opportunity) Location: CA-Fresno, CT-Hartford, FL-Tampa, NY-Albany, PA-Allentown, TX-San Antonio, UT-Sandy Type: Full Time Potential for Telework: Yes POSITION SUMMARY Handles customer service inquiries and problems via telephone, internet or written correspondence. Customer inquiries are of basic and routine nature. To increase member satisfaction, retention and growth by efficiently delivering competitive services to members and providers through a fully -integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. ****Open to anywhere in the U.S. This position is for After Hours and may be eligible for at least a 10% shift differential dependent upon final schedule.***** FUNDAMENTAL COMPONENTS: This position offers a multidisciplinary team environment working with mental health clinicians and customer service representatives while servicing Aetna members. BACKGROUND/EXPERIENCE desired: Experience in a production environment. Customer Service experiences in a transaction based environment such as a call center or retail location preferred. EDUCATION The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. LICENSES AND CERTIFICATIONS Customer Service/ is desired FUNCTIONAL EXPERIENCES Functional – Customer Service/Call center monitoring & analysis – Inbound calls – call center location/1-3 Years TECHNOLOGY EXPERIENCES Technical – Desktop Tools/Microsoft Outlook/1-3 Years/End User Technical – Desktop Tools/Microsoft Word/1-3 Years/End User REQUIRED SKILLS Benefits Management/Interacting with Medical Professionals/FOUNDATION Service/Demonstrating Service Discipline/FOUNDATION Service/Handling Service Challenges/ADVANCED ADDITIONAL JOB INFORMATION Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.