Customer Service Representative- Contract, Full-Time Only

Remote
We have a future to create. So join Aclara, as we harness science and engineering to make a difference. We’re at the intersection of communications, data technology, energy, and national resource engineering.

Our 800 energy and utility customers across the globe ask us to solve complex challenges from making the power grid smarter, to delivering clear water, to empowering their customers to conserve energy. We’re a hardware, software and network engineering company building new solutions to hard problems. We’re big data gurus and in-the-field problem solvers.

Sound like your kind of challenge? Then join us.

Our company is in growth mode, backed by a strong history, steady expansion, and long-standing client relationships. We are seeking a tech-savvy call center representative to provide remote call center services associated with communications infrastructure and meter deployment services.

Appointments are required in some situations, such as when the meter is located inside a customer premise or the customer is on life-support or other medical system. Customers may also call into schedule appointments and/or to lodge complaints. The customer service reps (CSR) will provide inbound response on a standby basis and Outbound calling for the above purposes.

This is a work-from-home contract position without benefits!

Call Center Duties and Responsibilities

• Answer calls in a professional manner
• Handle customer inquiries
• Document all call information according to standard operating procedures
• Identify and escalate priority issues
• Manage and resolve customer complaints

Previous Experience & Required Skills

• High school diploma (or GED)
• Agent must be able to speak English
• This position requires flexible scheduling
• 3 years of previous customer service experience
• Previous call center experience
• This is a remote/home office position where you will be working in a virtual call center. You will need to have access to a phone and computer with internet access and a Windows 7 or newer operating system.