Serves customers by providing product and service information; resolving product and service problems.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Complete and mail bills, contracts, policies, invoices, or checks, answer telephones, direct calls and take messages, Compile, copy, sort, and file records of office activities, business transactions, and other activities, operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.