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Posted 11 months ago

Customer Service Representative Location: (Multiple states) Type: Part Time to Full Time Min. Experience: Experienced Squaremouth is hiring remote agents to join our non-traditional inbound call center. All call center employees work from home. No cold calling, sales or other traditional call center goals involved. This position is hourly paid. Start Date – January 2019 Responsibilities Our Customer Service Representatives in charge of handling the entire travel insurance experience, from helping to navigate our website and understanding coverage before the purchase, to providing emergency assistance during the trip and assisting with the claim after returning home. Pay $15 per hour – plus annual CPI increase. Competitive pay with daily paid break hour. Operating hours: 8 a.m. to 10 p.m. ET daily. Training Online guided e-learning, with frequent one-on-one and group video meetings to accompany self training. Hours Flexible shift options between 8 a.m. and 10 p.m. ET daily. Options for set schedule or flex time. Both part time (up to 30 hours per week) and full time (40 hours per week) positions available. Mandatory department meetings on Thursdays 1 p.m.-2 p.m. ET. This hour is paid time and attendance is required for this position. This meeting is conducted via our video conferencing software. Licensing All Squaremouth employees must successfully complete a background check. We will then apply on your behalf for the legally required 0241 Travel Insurance Agent License (or resident state equivalent). This does not involve a course or test. Further resident state licensing may be required. All required courses, materials, and tests will be paid for by Squaremouth. Required Skills Strong customer service and computer skills Excellent written and oral communication skills Attention to detail is imperative A commitment to incredible customer service and excellence in everything you do The ability to work independently and in a team Insurance experience is a plus, but not required. Education/ Work Requirements Customer service and/or call center experience required. Remote/Work From Home experience preferred. Squaremouth will conduct a background verification. Background verification must not inhibit ability to obtain travel insurance licenses. Hourly rate for this position is non-negotiable.