Posted almost 5 years ago

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

The Red Hat Training team is looking for a Customer Service Representative to join us in Warsaw, Poland. In this role, you'll help build skills and knowledge through flexible training options, real-world content, and validation of skills through practical certification exams. You will provide an outstanding training experience to customers and prospects interested in Red Hat training. As a Customer Service Representative, you'll work with various sales teams, order to invoice, finance, and other support teams to ensure exceptional sales and post-sales experience for our customers. You'll play a crucial role in partner relationships, providing timely and accurate responses to their queries.

• Resolve fulfilment, presales, post-sales, and billing issues across the assigned region
• Be the first point of contact for customers receiving calls and emails on an inbound basis for customers of the assigned market
• Provide general information and answer questions on various training courses ordered, re-arranged, or cancelled
• Handle support-level issues like registering system profiles and account management for the assigned region
• Process and submit returns, revise credit card information, manually refund requests, and complete other data entry functions
• Coordinate facility bookings in line with the training schedule
• Work closely with the order management, sales and operations, and various finance teams via web tickets, telephone queues, and issue tracker to handle, escalate, and resolve customer issues
• Coordinate with partners and direct customers to get additional bookings on offerings with low enrolment count

• Experience working with complex customer requirements
• Fluent written and verbal language skills in English and Polish; knowledge of another European language is a plus
• Proficient knowledge of customer-relationship management (CRM) tools, spreadsheets, and word processing packages

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.