CUSTOMER SUCCESS AGENT (remote, 40h/w, US$800/m)
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Posted over 3 years ago
ABOUT TESTGORILLA
We make hiring the best people easy and unbiased, offering pre-employment screening tests at an affordable price. Using TestGorilla, our customers save valuable time, make hiring decisions objectively, and avoid expensive mis-hires.
We make hiring the best people easy and unbiased, offering pre-employment screening tests at an affordable price. Using TestGorilla, our customers save valuable time, make hiring decisions objectively, and avoid expensive mis-hires.
Our tests are developed by deep subject matter experts. They get rewarded when their tests are used, and we help them make their tests better. This way we can offer the highest quality and widest range of tests in the market.
We just finished a €1mln seed round and launched in June 2020.
CUSTOMER SUCCESS AGENT
As Customer Success Agent, your goal is to support customers (and their candidates) via chats and tickets, convert them to paid plans, help with the onboarding, drive ongoing adoption, and make sure customers get the full value out of TestGorilla. You also play a big role in running our email marketing campaigns.
YOU
- Share our passion for helping companies hire the best faster, easier, and bias-free
- Have 3+ years of experience in customer service
- Have a strong sense of ownership and like to work remotely with limited supervision
- Take pride in your performance and its impact on the company’s success
- Have strong written communication skills
- Are tenacious and goal-oriented
- Are very detail oriented and process driven
- Are fluent in English
- Experience with email marketing, HR/assessments, technical trouble-shooting and Hubspot are all a plus
OUR OFFER
- The opportunity to work in a VC backed, promising HR tech startup
- As an early employee, you will have a huge role in shaping what TestGorilla becomes
- An experienced Customer Success expert as coach
- You can work wherever you want – we work remotely
- The job is full-time (40h / week)
- Flexible working hours (including a few hours during weekends)
- Salary: 800 USD / month (note: salaries vary widely around the world, please do not apply if this salary is below the minimum wage in your country)
INTERESTED?
Please apply by taking this 90min assessment: https://app.testgorilla.com/testtaker/publicinvitation/b100d571-91e6-4882-ac20-e1a6c76df4cf
(it includes an Attention to Detail test and a few other short tests).