Posted almost 3 years ago

Who we are

Zinier's intelligent field service automation platform helps organizations transform how they coordinate and execute work so they can solve problems faster, fix things before they break, and maintain the infrastructure that we rely on every day. Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. Field service organizations around the world use Zinier to connect all their teams and data in one place and supercharge every aspect of their field service operations. Zinier is a global company headquartered in Silicon Valley with leading investors including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management.

What we're looking for

We are currently seeking a top-notch Customer Success Delivery Manager (CSDM) who will be responsible for rolling out Zinier's innovative Field Service Platforms to our enterprise customers worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to deliver the solution on time and on budget to the customer.

What You Can Look Forward To

• Get exposed to the latest technology constructs such as low code, platform solutions and AI in field service 
• Becoming a business owner balancing customer goals, revenue and margin in both implementation and post launch projects
• Work with business and IT stakeholders to accelerate time to value on implementation projects
• Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects
• Understanding Zinier products in order to influence product development plans and schedules
• Collaborating with Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business
• Presenting regularly to the customer and Zinier stakeholders on the status of the project

Role Requirements:

• 3-5 years of software integration project experience in technology or Software as a Service (SaaS) industries
• Track record of success delivering complex, x-functional projects with medium to large customers
• Strong desire to be a business owner of your customers to balance revenue, costs and margin across a book of business
• Experience with Agile software development methodologies
• Detail oriented and comfortable planning and tracking projects via Smartsheets, Jira or other modern project management tools
• Communication and comprehension of technical issues when working with the customer and our engineering teams
• Comfortable multitasking on several simultaneous projects
• Strong interpersonal and written and communication skills
• Open and highly collaborative mentality
• Travel to customer sites 10-20% of the time once Covid restrictions are lifted
• Experience working in a start-up or entrepreneurial environment is highly desirable.