Posted 5 months ago
The Customer Success Technical team provides leadership and expertise across a variety of topics and activities. Within the scope of account activities and support for MuleSoft and Salesforce disciplines (e.g., marketing, product, e-staff, etc), the CS technical team provides thoughtful and grounded insight into relevant areas that span people, process and technology. In every interaction and engagement, the CS technical team strives to enable our customers, partners and teammates in ways that drive MuleSoft’s vision for realizing application networks within our customer’s context.
Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer?
MuleSoft's nascent Customer Success team is looking to add a Customer Success Architect (CSA) to their organization to help us further define new processes, structures, and positions while guiding our customers to thrive and grow on MuleSoft’s Any-point Platform.
As a MuleSoft CSA, you will work closely with our most strategic accounts to understand their business challenges and identify how MuleSoft Anypoint Platform can help create a solution that will allow their business to be more agile, flexible, and successful. You will help to advance integration maturity and cost-effectiveness by providing guidance around common patterns, centralized management, shared infrastructure, technical leadership, and other best practices. You will also work with customers to set up centers for enablement, including the identification of MuleSoft experts, knowledge and code repositories, and reusable components.
What you’ll achieve:
What you’ll need to be successful:
About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.Posting Statement
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.