Customer Success Champion
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Posted over 4 years ago
This role is for someone who can support our growing team during West Coast and Central, North American business hours (UTC -8 to UTC -6).
Geckoboard is a growing product company on a mission — we’re transforming the way businesses work by making their most important data visible, understandable, and inspiring for teams. As one of our Customer Success Champions, you will be the helping hand that our users count on, combining your love of technology with your love of helping people. To your teammates you will be the pulse of our users, a customer expert, always ensuring their voices are heard.
Our Customer Success team are spread across the globe, you'll be working primarily with those in Brazil and the US, and learn the ins and outs of Geckoboard. You will have a mastery of our product, helping users wherever they need it: email, forums, Twitter, Facebook, live chat, etc. using Zendesk and Intercom.
Through your conversations with our users, you’ll understand their needs and concerns, and be continually thinking proactively and anticipating their future questions. From guiding them on how to do something and good dashboard design, to making recommendations on what features to get the most out of Geckoboard for their teams. And, of course, you'll help keep our knowledge base up to date so that your insights can be shared with the rest of the team and our users. Your curious nature will find you investigating and working with QA and Product to prioritise and squash them (the bugs, not our customers)!
Most of all, as our Customer Success Champion you’ll relish in every opportunity to inspire, delight, and exceed our customer's expectations. So much so that they share their experience with others!
You should apply if:
- You love technology and love to learn!
- You thrive on helping others in a fast and friendly way.
- You enjoy diving into the details to solve tricky problems and are constantly looking at how you can solve the next problem before it happens.
- You’re comfortable with HTML, Markdown and CSS and familiar with the concept of APIs.
- You're also familiar with or would like to learn JavaScript and SQL.
- You’re empathetic and patient. You take time to understand a customers needs and know that patience and understanding are the most important ingredients in helping a customer with their concerns. Even the smartest people make mistakes.
- You can express yourself succinctly in writing.
- You love a good GIF!
You may be in a similar role, in a big team for a large technology company, or maybe you’re part of a handful of support administrators in a startup. Perhaps you’re from a totally different environment, but what is consistent is your passion, commitment, pride and enthusiasm for supporting customer needs.
Sounds like your cup of tea? We’d love to hear from you.
Before you apply:
Make sure to sign up for a free Geckoboard account and create your own dashboard. This is your opportunity to shine and show off your technical skills. We’re particularly looking to see you include a dataset, push data using custom widgets or use a database and SQL (and will prioritise applications that demonstrate this). Note: you will need to include the sharing URL for the dashboard you create in your application.
The Geckoboard Story
Thousands of businesses use Geckoboard to build live TV Dashboards that focus teams on what matters. We take the complexity out of connecting data and make it simple for anyone to understand key metrics at a glance. We have pre-built integrations with 60+ tools including Google Analytics, Salesforce, Zendesk, Intercom and MailChimp and our customers include the likes of Slack and Skyscanner, Marketo and Hootsuite, to Happy Socks and New Scientist.
Our growing team of 40+ is headquartered in London and span across eight time zones - from Mumbai to London, San Francisco to Hawaii and more. We're always looking for people with diverse backgrounds who bring unique perspectives and skills to join our team and in return we constantly strive to ensure that we offer the most encouraging, inclusive, and efficient environment possible.
We don't just pay lip service to work-life balance, we actively and strongly encourage it. Flexible working hours and the ability to regularly work from home lets you work in a way that fits you and your family. We see our contractual obligation to offer 25 days of paid holiday as a minimum for everyone in the organisation, not a limit.
We actively contribute to professional development, courses, conferences, and books. Our Engineering & Product team also have regular Innovation days, where everyone has complete freedom to work on anything that interests them, from contributing to open source, to learning a new skill, or improving our internal tools and processes.
And, don’t take our word for it, see what the team say about the projects they work on: https://medium.com/geckoboard-under-the-hood and their experience of working with us on Glassdoor: https://www.glassdoor.co.uk/Reviews/Geckoboard-Reviews-E878996.htm. You can also read more about our values and benefits on our Careers page at https://www.geckoboard.com/careers/.