Description

Hello! Are you interested in joining a 100% remote SaaS company dedicated to helping customers streamline organizational processes and be better stewards of their data? Consider applying for open positions at FormAssembly, an enterprise web form creation and collection platform used by some of the largest and most well-known organizations in the world.

We are a team of collaborators that are passionate about providing the very best to our customers, partners, and stakeholders, internally and externally. We are travelers, artists, athletes, and animal lovers creating an incredibly strong, fully remote team and providing amazing results, no matter where we are. We’re problem solvers and continuous learners who are never afraid of a challenge, and we’re looking to add another amazing member to our Customer Success team.

As a Success Engineer at FormAssembly you will add direct, undeniable, customer impact by being a technical resource for the Success Team. In this role you will use your technical and people skills to research and engineer solutions for complex customer issues. Here are some more details:

About the Role:

• Write code (we’ll help you along the way) to directly help resolve customer issues and improve our product. We happen to use React, PHP, Javascript, and of course some HTML and CSS/Sass too

• Use JIRA and Salesforce to enter and track bugs and features

• Help the Support team troubleshoot, research, and resolve complex support cases and issues

• Work closely with the Engineering team to research and resolve customer issues and relay solutions back to the Customer Success Team

• Optimize our user’s experience through thorough feature release testing, documentation and process improvements

• Coordinate and work closely with Customer Success and Engineering Leads to handle technical escalations and support all customers. We support our customers in the most personal and friendly way possible through chat, email, and occasionally phone support

Requirements

About You:

• 2+ years of previous work on a technical or success team, project, or app

• 2+ years of experience in React.js ( or some other front-end framework like Angular or Vue )

• 2+ years of Javascript, HTML, and CSS experience

• Be passionate about adding customer value and helping them resolve their issues

• Positive and entrepreneurial mindset

About Us:

FormAssembly is a leading enterprise data collection platform, built to help organizations streamline processes and drive quality form conversions. At our core, our mission is to help organizations collect, use, and be good stewards of the personal data entrusted to them.

We work across multiple industries with well-known customers, including Amazon, Aetna, Lenovo, Volvo and others. We have been recognized in the 2018 and 2019 Inc. 5000 lists of fastest growing private companies, and we are a G2 Crowd Winter 2019 Leader.

If you’re a genuinely nice person who is great to work with, respectful, and who will put the team and our customers first, we’d be thrilled to have you apply for this position. FormAssembly is an equal opportunity employer. If you belong to an under-represented group in tech, you’ll find a welcoming culture that thrives on diversity.

This is a full-time position, open to all locations (working remotely from home).

Benefits

FormAssembly offers several benefits that help to facilitate a healthy team, personal growth, and a work-life balance, all of which contribute to creating a more engaged and passionate workforce. 

• Health benefits (health, dental, vision) for team members based in the United States

• 401(k) with 4% company match

• 4 weeks paid vacation and 9 company holidays

• Flexible work schedule

• Paid parental leave

• Charitable contribution match

• Budget for professional development

• Company provided Mac laptop

• You'll be joining a talented and fun team, working together to build something great!