Posted about 4 years ago
The Customer Success Engineer is responsible for providing expert technical support and guidance to customers during implementation and throughout the customer lifecycle ensuring success.
Customer Success Engineers are expected to be fluent in the technology and tools used by the Kuali Research product team - Node.js, Java, React, Web Services (REST and SOAP) - and have a love for process improvements and automation.
ABOUT THE COMPANY
Kuali builds higher ed solutions in a competitive space where users are just waiting to be delighted.
Why join us? Our work matters — we’re helping our customers improve the quality of higher education by decreasing administrative costs. We compete in a competitive space where users are saddled with outdated, inefficient, legacy ERPs and eager to be delighted. We’re generating revenue and growing quickly with nearly 170 customers and 100 employees. Kuali is committed to open source software development. You’ll have a significant impact on what we do and how we do it because we are an empowered group of entrepreneurs. Plus, you’ll get to work with some truly amazing people at a fast-growing, design-centric EdTech startup.
Responsibilities:
Requirements
Technology
Kuali Research is comprised of multiple modules, primarily written in Java and Javascript. Kuali uses AWS for hosting. Experience with the following tools and technologies are required:
Interpersonal
Experience
Other requirements
Benefits
What can I expect next?
We will reach out to you if we are interested in a phone screen. After an initial phone call, you will be asked to do a coding challenge (roughly 2 hours). After the coding challenge, you will do a series of Zoom conference interviews with several members of the team