Posted over 5 years ago

Job PurposeThe Customer Success Manager is a highly visible role, responsible for implementations and the ongoing management of enterprise customer accounts. The CSM will ensure that customers experience the full value and potential of their relationship with healthfinch. Duties and ResponsibilitiesSupport sales staff during the sales cycle by offering clinical and workflow expertise in virtual or  in-person meetingsOwn customer onboarding, ongoing support, optimization and expansionsPartner with sales team on account management and upsells of assigned customersConfigure healthfinch systems to customer specifications and advise on best practicesDrives long-term partnerships with clients based on trust and respect that promote retention and loyaltyDevelop a deep understanding the healthcare ecosystem, our clients’ initiatives, and our productsManage and meet project deadlines by collaborating and communicating with clients and our internal staffUnderstand each customers unique needs to guide them in extracting the full value of healthfinch products and expertiseProactively assist and advise customers in improving their processesBuild positive image of the company with each customer contactLeverage reports to lead data driven conversations with customers and internal stakeholdersBe the voice of the customer in internal meetings and projectsAbility to manage without direct authorityTravel to client sites as needed and be able to be on our call/support roster during non-business hoursQualifications 2+ years experience in healthcare industry including health system structure, regulatory and industry changes, and EMR2+ years experience in project management ideally in the healthcare industryQuick learner of new technologies, tools, and productsWorking knowledge of electronic medical record systemsHigh emotional intelligenceAbility to empathize with each customers needsProactive and persuasive in natureOutgoing with the ability to easily connect and communicate with different personalities and communication styles, and ability to display confidence while speaking with C-suite executives and  fostering engagement with staffOrganized and able to prioritize multiple projects and customersClinical experience is a plus (If you are an RN or MA who is interested in the business side of healthcare, great)Strong written skills as well as confident presentation and verbal communication styleTravel:50%We welcome people of different levels of experience and backgrounds. We know that people can come by the skills and talents we’re looking for in many different ways, so if you’re interested, let’s talk! We’d like to hear your story. healthfinch is also committed to creating spectacular culture, along with phenomenal benefits. All full time employees are entitled to paid maternity/paternity leave, unlimited vacation and the ability to work anywhere in the United States.