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Posted over 2 years ago

Overview Who Is Follow Up Boss?   We’re a simple, sales-focused CRM for real estate teams (and we use our own product) We’re a self funded, profitable company started back in April of 2011 We’re a remote company with a mostly US-based team We don’t just claim to be customer-centric – we live it: Check out our video on how we work: Why Work Here?   We’re a young, ambitious company who only answers to our customers Opportunity to have a big impact on our growth and your career No red tape or pointless meetings Competitive salary, health/dental insurance and 20 days paid holiday, $1000 to outfit your home office, yearly company meetup This Role Is For You If…   You’re a  people person who is able to build rapport instantly You’re a self starter who can take initiative on new projects and ideas and run with them You have an entrepreneurial spirit: we are a small, agile team that constantly improves processes You would describe yourself as patient, empathetic and having a good sense of humour You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long Superb written and verbal skills (with a professional yet fun demeanor). You consider yourself tech savvy and efficient with SaaS applications You are genuinely excited when you help others hit their goals Great problem solving skills, taking a consultative approach to find the best solution Your qualifications:   Self motivated and proactive mindset. Remote work experience is considered an asset. Based in the USA, quiet home office with fast internet. 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales). Your responsibilities will include:   Your #1 priority would be helping our customers be successful with our product (& ultimately their business) Serving as the primary point of contact to proactively engage, train and keep a pulse on our largest accounts Educating customers on best practices using our platform Identifying expansion opportunities – (ie. presenting the value of our dialer and our different plans) Identifying at risk accounts & working to turn around – via usage indicators, ticket volume, low NPS scores Re-training for those that need an extra hand post the onboarding phase Renewal check-ins – ensuring teams are finding value & getting results prior to annual renewals Hosting best practice webinars to help teams achieve greater success with Follow Up Boss Capturing testimonials & identifying teams with best practice strategies and workflows Creating success content campaigns to increase user engagement  Helping legacy teams on Classic switch to Follow Up Boss 2 Compiling product feedback and ideas to help our product and engineering team continue to improve our platform 30 Day Targets: Learn the Follow Up Boss software & product offerings to be effective in the position Complete all position specific success tasks, setup, and initial training Virtually meet all Follow Up Boss employees 60 Day Targets: Host a minimum of five training sessions for existing customers Proactively work with our existing customer base (training/check-ins) 90 Day Targets: Lead the efforts with our enterprise level accounts Create a success campaign & plan an advanced/best practice webinar