Posted 3 months ago
As a Remote Customer Success Manager, you will be responsible for onboarding and enabling our growing number of clients on Kiflo PRM.
The ideal candidate is friendly, helpful and already has one or two successful job experiences with customer onboarding, level 1 support and s/he is comfortable talking with english speaking customers (especially C-levels of SMB’s).
In a given day you might * Do 1-to-1 onboarding calls with new leads/customers to guide them through Kiflo’s functionalities. Understand their business needs and use cases to explain to them how to use Kiflo to take the best out of the platform. * Answer level 1 support requests, do occasional support calls, and record Loom videos to provide actionable answers. * Make sure leads in trial discover the “aha” moments (Kiflo’s value proposition) * Help customers during the integration process with Zapier. * Improve end-user documentation to write new articles and record “How to” videos. * Share your insights to simplify the onboarding process, increase Leads to Customers conversion rate, become a better customer centric company. You are part of the team, your ideas matter!
You should have * 3-5 years in customer success management role * Time to cover the US time zone at least 3 days per week * Experience managing SaaS relationships with C-Suite stakeholders * Professional english skills (Writing & Speaking) * The willingness to learn new skills and manage a small team of CSM in the future * A “do-er” mindset
It’s not mandatory but it’s great to have * Experience with Zapier * Knowledge in B2B Partnerships
Why work with us * 100% remote-first company (we believe in trust and autonomy) * to move fast and learn in the challenging environment of a fast-growing startup * 2 x annual team retreats ✈️ (when travel is appropriate) * 5 weeks PTO * Revenue Share (after 1 year)
Here’s what our process will look like 1. Discovery call (30min) with Steven, our CEO to ensure there is a correlation between Kiflo’s expectations, the role and your own expectations. 2. Workshop (60min) around a mock onboarding with Steven & Jerome (co-founders) to get a better sense of your expertise for the role and understand how you could contribute to Kiflo’s success.
About Us Kiflo is a cloud-based, B2B SaaS platform for managing partners (Affiliate, Referrals & Resellers). It is mainly used by SMBs in the tech industry looking to grow their revenue by building a scalable Partner Program. It’s truly an international product, with active customers all over the world.
We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.
We’d love you to join the team! 😍
$20,000 — $40,000/year