Posted almost 3 years ago
MURAL is a digital workspace for visual collaboration that connects over 75 percent of the Fortune 100. Teams at global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk, and GitHub embrace visual collaboration to run more productive meetings and workshops. This leads to a more creative, engaging, and fun way of working together, all in a welcoming, simple-to-use online space.
Headquartered in San Francisco, California, MURAL employs over 500 people around the world. In 2020, MURAL raised $118M in a series B round of financing and are working hard to take MURAL to the next level.
Our belief is simple: making customers better makes better customers. As a Customer Success Manager, you will grow our business by accelerating adoption within our largest enterprise accounts. Customer Success Managers will play an integral role in our business, maintaining strong working relationships with customers and acting as the conduit to the depth and breadth of MURAL’s best-in-class success resources.
You will also be a founding member of the CSM team; a career defining and unique opportunity to transform the way leading companies work and collaborate.
You will be responsible for creating an exceptional customer experience with responsibility for the following duties:
As a MURAL Customer Success Manager, you understand how to make software solutions successful at enterprise scale. You will turn our current customer base of leading companies into MURAL fanatics by orchestrating success plays you have tailored to the specific needs of a customer’s business. You will successfully drive renewals and upsells as a natural extension of the valuable business outcomes you have orchestrated and communicated to our customers.
We are obsessed with creating a world-class customer experience and looking for candidates who share our fiercely customer-centric mindset. Our desired candidate will have:
#LI-Remote #LI-CR
In addition to being part of our quest to help people empower their imagination, we offer:
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.