PresenceLearning is the leading provider of live online special education related services to K-12 schools nationwide. We partner with districts of all types and sizes, including public, charter and virtual schools. Our goal is to understand district needs and match the best qualified experts to each student's unique needs. 

This role will provide you with the opportunity to positively impact the lives of children. PresenceLearning customers are school administrators, but really, students are our customers. Our Customer Success Managers ensure that our schools are treated with care, whether they need assistance adding additional students, need to renew their contract, or need to learn about additional services for their students. Our customers are our most valued asset, and we must ensure they have the best possible experience with PresenceLearning.

• Build upon the post-sale client relationship by learning the client’s goals, needs, and initiatives and by providing value in all interactions
• Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature
• Implementation Project Management and onboarding for new and returning customers
• Proactively uncover any opportunities for adding new students and services, and manage those opportunities through all stages of the sales pipeline, including closing deals
• Serve as the internal point of contact for any escalations related to an assigned client
• Maintain a thorough understanding of, and be prepared to report on, all assigned clients in terms of opportunities, current issues, contract specifics, and likelihood of renewal
• Develop a solid understanding of the political and market issues that may impact schools and districts within your assigned territory
• Attend trade shows and perform client site visits within your assigned territory
• Take ownership of client records in Salesforce, and make sure that key fields and all client interactions are documented and up to date
• Seek out customers who have had notable success with PresenceLearning, develop their interest in serving as a customer success story, and transition them to the Marketing team

• Bachelor's degree from an accredited college or university
• 5+ years of quota-carrying CSM or Account Management experience, ideally in the technology or education space
• Formal training in a recognized sales methodology
• Prior experience using Salesforce or another CRM solution
• Demonstrated success in hitting and exceeding sales targets and goals in a prior role
• Background in leading cross-functional teams on customer-facing projects
• Exceptional written and verbal communication skills demonstrated through email, conference calls, internal meetings, client visits and presentations
• High level of comfort handling client objections and negotiations
• Good judgement about escalating client issues and involving internal groups to meet client needs
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly
• Experience with site visits and ability to travel 25% of the year

• Passion for helping schools and students with special needs
• Strong self-motivation/entrepreneurial mindset, dedicated to growing services and client base
• Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high performance standard
• Great collaborative and independent problem-solving skills
• Ability to work well with other team members in high pressure situations with grace, optimism and a sense of humor

PresenceLearning has offices in San Francisco, New York and Salt Lake City, with our clients located throughout the U.S. 

This role can be based in San Francisco or from your home office in Northern California.