Posted over 2 years ago
Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable’s modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes.
We’re a Series B startup with $46M in funding. We’re helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.
Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We’re a fully remote startup with our team working from a city they love across the United States, Argentina, and Canada.
About the Role
We are looking for an experienced customer success manager to join our small but mighty Customer Success team. A majority of your time will be focused on Routable’s largest accounts, our mid-market customers. In working with those customers you’ll be tasked with building relationships, making sure they are using Routable to its fullest potential, and gathering feedback for our product team. As we release new features you’ll work with the product team to define how they fit into best practice and which customers would be our best early adopters.
In addition to your core responsibilities as a mid-market customer success manager, you’ll be working with the rest of the customer success team to build a foundation we can build on as Routable scales. That includes email templates, automated email campaigns, Looker reporting, and other resources for future CSMs to use. We are still defining and improving core processes like our quarterly business reviews, new user training, churn prevention, and expansion opportunities. You will be a huge part of creating the culture and priorities of the customer success team and there will be plenty of opportunities to focus more on the areas you enjoy most as Routable continues to grow.
Responsibilities
Minimum Qualifications
Location
You must be currently authorized to work in the United States or Canada on a full-time basis. It’s also important that you are in a timezone where you’re able to join client and team calls between 9am and 3pm US pacific time.
We are a remote first company! Rather than restrict ourselves to only find talent in one city, we’d rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!
Reporting
The Customer Success Manager reports directly to the Head of Customer Success, Jake Peterson.
About Routable
Our Core Values
At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.
Rendezvous
To help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we’ve met up in San Diego, Seattle, and Austin. We’d rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room.
Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend
Perks
Inclusive Employer
Routable welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.