Posted 4 months ago
Customer Success Manager at UpLead
The customer success team at UpLead is looking for a remote (work-from-home) all-star who is looking for a long-term opportunity with a fast-growing company. This role is 100% remote (work-from-home).
About the Role
We're looking for a Customer Success Manager to be a core contributor to our fast-growing organization. Our ideal candidate is technically savvy, truly cares about customer success, and has experience teaching and troubleshooting software. If you've worked in B2B software (SaaS) in the past that is a major plus.
The Customer Success Manager will be responsible for managing customer requests via email and phone. You'll also be responsible for doing live demos of our platform with customers over a Zoom conference, as well as working with our development and leadership team on product improvements.
• Onboarding new customers
• Renewing and upselling current customers
• Apply your knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues.
• Understand the UpLead product in depth in order to deliver the best support.
• Manage customer relationships.
• Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
• Go the extra mile to ensure our customers love us!
• Excellent English communication skills (fluent or native)
• 3+ years of experience in customer support, customer success, sales, engineering, product management, or similar. SaaS/Software experience is a plus.
• Self-starter, entrepreneurial, hungry, passionate, and tech-savvy
• Strong analytical, troubleshooting, and problem-solving skills
• A desire to work closely with customers in sometimes tough situations
• You're hungry and quick to learn.
• Excellent written and verbal communication skills. You're able to explain concepts clearly and concisely.
• You're looking for a long-term position.
• This is a long-term opportunity, not a short time placement.
• Must be available to work in PST time zone (8am to 5pm PST).
About the Company
UpLead is a top-rated sales intelligence tool used by fast-growing companies across the globe. In just three short years UpLead has become the go-to choice for over 3,000 companies looking to empower their go-to-market efforts. UpLead's B2B prospecting platform offers a simple and easy-to-use software (SaaS) with undisputed best-in-class data quality for sales, marketing, and recruiting professionals to grow faster.
#1 Rated Lead Intelligence Tool by G2
#1 Rated Lead Intelligence Tool for Ease of Use by G2
#1 Rated Lead Intelligence Tool for SMB by G2
#1 Rated B2B Sales Prospecting Tool for Ease of Use by G2
#1 Rated B2B Sales Prospecting Tool for SMB by G2
Find out more at: www.uplead.com