Posted about 5 years ago

vidIQ helps YouTube creators and brands get more views and save time. With over 750k active weekly users, we are the #1 Chrome Extension for YouTube creators. Customers include Red Bull, Buzzfeed, PBS, TMZ, BBC and thousands of the largest YouTube creators. We’re backed by top Silicon Valley investors including Scott Banister and Mark Cuban. vidIQ is profitable with a team over 15 employees and growing. Job Description:We are looking for a YouTube fanatic to join our growing Customer Success team! As a Customer Success Manager, you will be one of the first faces that new vidIQ users see and they will have a lot of questions, not just about vidIQ but about YouTube in general; so you'll need to be ready to answer questions from customers with all levels of experience in a friendly, informative, and thorough way. In this role, you will be helping out with a wide-variety of customer-facing tasks, including:Helping out with new vidIQ customer onboarding toursProviding support and being a point-of-contact for our Enterprise clientsGiving in-depth YouTube channel audits via email and video conferenceAttending occasional industry conferences to represent vidIQAssisting in the Customer Support queue Requirements:We want to hear from you! If you don't match all of these requirements but still think that you've got what it takes, get in touch. Our one real need is that you be a YouTuber yourself with a channel that you have grown (regardless of channel size)! Our next Customer Success rockstar will ideally have:Native English speaking fluencySelf-direction and discipline with previous remote work experiencePrevious customer success/support experienceHigh levels of empathyBonus: fluency in any of these languages: Spanish, French, Portuguese, Russian, Vietnamese, or Nerd!