Customer Success Manager (Data Center)
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Posted almost 5 years ago
Job description
Do you enjoy working with customers to help them adopt new products? Are you confident on the phone and experienced in communicating with a technical audience? Are you creative and determined in identifying the root cause of problems or opportunities? If so, then this could be exactly what you're looking for .... please read on!
We are searching for a candidate who has experience working with DevOps or IT teams, the drive to become a subject matter expert in our Data Center products and an unquenchable level of curiosity. You'll apply those tools to better understand our customers, help solve their problems, accelerate their growth and return insights to the business that contribute to customer experience improvements at scale.
Your first order of business will be to ramp up on the latest and greatest features, best practices and watch-outs for new Data Center implementations. Next, you'll be given a customer pipeline and equipped with a solid knowledge of Salesforce in order to bring your both curiosity and consultation to the field at scale. Finally, once you're in the swing of helping our customers reach their desired outcomes with Data Center, you'll participate in projects such as delivering customer intelligence to other teams, improving operational efficiency or building new best practices.
This position will be based out of our Austin, Texas office.
On your first day, we'll expect you to have:- 3 years minimum experience as a Customer Success Manager or in a similar position
- Experience in working with On-Prem or Data Center products
- Experience working with and building strong relationships with Enterprise customers
- Experience helping an organization adopt an Atlassian product or similar
- Customer interview skills with proven ability to dig deep into root causes
- Proven ability to take customer insights from the field to drive changes to the business
- Analytical skills to identify and articulate themes from customer data
- Project management skills
- Experience working on cross-functional projects
- Comfort in navigating a large organization
- Confidence and motivation to creatively problem solve
More about our team
Atlassian Customer Success partners with our customers to help them achieve their goals with our products through engagement during the critical early phases of onboarding and adoption. Mitigating risk when customers encounter obstacles on their journey, evangelizing best practices and delivering insights to the business are at the heart of what we do. The Data Center-focused segment of our team works with Enterprise customers deploying new DC licenses through a combination of high-touch and smart-touch outreach.
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Software is changing the world, and were at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, were advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. Driven by honest values, an amazing culture, and consistent revenue growth, were out to unleash the potential of every team. From Amsterdam and Austin to Sydney and San Francisco, were looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.