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Posted 5 months ago

Remote team, located in Europe 
 
Jobs Summary

PUSHTech.com is hiring a remote Customer Success Manager located in Europe, bilingual Spanish & English, which will evaluate how customers utilize our products and services and identify areas for improvement to maximize retention. 

Salary and Benefits: 
  •  Rewarding career within a innovative remote culture company. 
  •  Competitive remuneration, benefits and bonus packages. 
  •  Profit from working with a talented team of serial entrepreneurs and very talented colleagues. 
  •  Focused on the people who are part of the company and their quality of life. 
  •  Goal-oriented and flexible. 
  •  Innovative and in continuous evolution. 
  •  Integrated by responsible and proactive people. 

 Responsibilities of the role: 
  •  Analyze customer data to improve customer experience. 
  •  Hold product demonstrations for customers. 
  •  Improve onboarding processes. 
  •  Evaluate and improve tutorials and other communication infrastructure. 
  •  Mediate between clients and the organization. 
  •  Handle and resolve customer requests and complaints. 
  •  Minimize customer churn. 
  •  Aid in product design and product development. 

 Required Skills and Experience:
  •  Previous experience working with CRMs and or Marketing platforms. 
  •  Bilingual Spanish and English. 
  •  Highly organized. 
  •  Self-driven and proactive nature. 
  •  Excellent communication and interpersonal skills. 
  •  Demonstrate leadership qualities. 
  •  High computer literacy and ability to learn new software. 
  •  Knowledge of customer success processes. 
  •  Experience in document creation. 
  •  Patient and active listener. 
  •  Passion for service. 

 Salary and Benefits: 
  •  Rewarding career within a innovative remote culture company. 
  •  Competitive remuneration, benefits and bonus packages. 
  •  Profit from working with a talented team of serial entrepreneurs and very talented colleagues. 
  •  Focused on the people who are part of the company and their quality of life. 
  •  Goal-oriented and flexible. 
  •  Innovative and in continuous evolution. 
  •  Integrated by responsible and proactive people.